Mara Duma Bush Camp

This is a great lodge. Staff very friendly and helpful. Rooms very comfortable but bathrooms a little basic. Food excellent, full of flavour and nice variety. The lodge provided us with an excellent breakfast and lunch to take on our travels within the park. This even included hot food. Would recommend this lodge to anyone visiting Masai Mara NP.

The only good thing I can say about this place is that the location is a two minute drive to one of the gates to the Masai Mara Reserve . I have stayed at several places in the Mara and I would’ve rather driven an extra two hours to stay at a better accommodation and to be hosted by a professional and capable owner and manager. When we arrived for our overnight stay , it was obvious that the “luxury “ tents we were given were in the stages of being built / renovated . Compared to other tents on the property it looked unfinished and had many hazards: 1. Unfinished , uneven flooring and deck ramps- floor had openings allowing anything to possibly crawl in the room 2. Crooked door which did not lock 3 Exposed light switches 4. Leaking Toilet 5. Uncovered / bare floors / railings ( my sister in law got two splinters in her hand ) 6. Minimal Furniture ( compared to the other tents ) When I brought my concerns to Anne , who has no business being a manager ( did not even smile when she was introduced upon our arrival - very unprofessional ) , she proceeded to confirm that the rooms were in the process of being built and that we were the second people to stay there , and walked away . I asked to speak to the Owner , Tony , to discuss some type of compensation or perhaps seeing if we could be put in another room . He was absolutely rude , dismissive, unapologetic. and did not care that we were uncomfortable and had safety concerns about the accommodations. I was shocked at the way we were treated by both and Anne- and they have no clue what it means to be a professional and customer service oriented . Needless to say , I did not sleep very well due to the room being very cold due to the draft coming through the uneven floor planks - thank goodness it was for one night only , We would not have stayed another night . The only people who exhibited decency and professionalism were Rooney , Simon ( the Askari) , the chef , and the housekeeping staff . They made up for the incompetence of Tony and Anne who were probably the rudest hotel owner and manager I have encountered in Kenya. Never again !

Nothing feels good like great hospitality,the place has all it takes for you to experience a memorable safari ,great meals and delicious,a good welcoming and easy to go ,the tents are clean and spacious very close to nature ,the view is great watching the sun set and wildlife from the comfort of your tent makes it awesome,I highly recommend the place and the rates are pocket friendly. Note ,am in the same industry taking guest there from wherever probably nairobi am a professional tour guide driver and all the time I have taken my guest there the results are great For more information you can reach me on 0722757693

We have stayed for one day and experienced a very good environment, excellent food, very comfortable and ample rooms, and a warm welcome. Really better than our best expectations. Thanks, we'll come again.