Mifuneyama Rakuen Hotel

As I tried to book the hotel two weeks in advance of the check-in date, and as a solo traveller, I had no other option but a very small room (8-tatami) with no view. And the hotel has no elevator and I literally needed to climb up two flights of stairs carrying my luggage. Perhaps it's because I do not speak Japanese, the front desk staff was not very welcoming. While my purpose of choosing to stay at this hotel was for the teamLab art exhibitions, I was disappointed that I was not given related information at the front desk. It was when I tried to find the way to the garden and asked another staff about the information that I was given a hotel map showing the location the teamLab art exhibitions. I had difficulty to understand why the hotel does not display clearer information. I know the summer exhibition at the garden is a much stronger attraction, but there would be tourists like me who come at winter time and who are interested in the teamLab exhibitions. While I do like the teamLab art exhibition, if judging the hotel by itself, I would say it is very average. The room is tiny and I would rather pay more for a bigger room with a view. Food quality and service of the front desk is very average.

TeamLabo was quite enjoyable, very enjoyable!

言過其實的酒店 住了三天兩夜，感覺是言過其實的酒店，按他們的收費及地點，各方面也應該要提高水平。例子如下： 1）入住check in 的時間只有一位前台人員，但是很多客人也是大約同一時間來check in, 所以要求客人排隊等，而且座位又不夠，於是所有等候的人只能好像是去政府部門辦事時等窗口一樣。 2）前台太暗而且音樂聲量太大，前台同事對客人的話每次也要重覆多次，令等候時間更長 3）仍在前台處理check in 中，忽然行李被工作人員什麼也沒有說就拿走了，而我們還沒有房號，有點不知所措⋯⋯ （可能因為語言原因，他們的前台及服務人員也不會英語） 4）check in 手續仍在進行中又忽然被＂邀請＂到大樓的另一邊去飲welcome drink. 但是護照仍在工作人員手上，又沒有任何交代… 5) 全酒店也沒有電梯，要自提行李行樓梯，而且樓梯每一級也距離很高，長者來會很大問題 6) 房間內的拖鞋（室內拖鞋及厠所拖鞋）是布料或編織料，是千人用過而明顯是沒有消毒的，有點可怕；床單也是有顏色的跡的，房間內的洗手盤去水很慢，有點塞（還好，沒什麼臭味） 7) 房間內並沒有提供護髮素，而且洗頭水的品質也很差，來日本旅遊很多年了，還是第一次要自已去買洗頭水護髮素回酒店用 食物的質素還不錯，但是明顯工作人員不足夠。同一位工作人員要同時服務幾張枱，看著她們不停走來走去，20多度的室內也見她們做到流晒汗水，替她們辛苦

不錯 和車站有點距離，需要跟酒店預先安排車接送，房間大也清潔，早晚餐也好吃，溫泉有室外內的，附近是山區，有一個公園，可惜沒花看，紅葉季節來應該很美

食事のサービス、温泉はよかったが、フロントのサービスが悪かった。フロントが暗くて高齢になるときついのでは。職員が廊下ですれ違っても挨拶しないし、チェックアウトして、玄関で写真撮りたかったが、職員の撮ってくれる人が誰もいない。2回目はありません！

特別的溫泉酒店 傳統加上team lab 的温泉酒店！溫泉設施唔錯！ 令我們有個愉快的旅行體驗！