Gæstebruger
19. august 2023
I was quite disappointed by the services of this hotel. It should mention it’s a self-help apartment instead of call itself a hotel so that customers’s expectations won’t be mismatched. No hotel service provided here like no towel changing, no room tidying up service, etc. my room is a tatami room, I have to set up 4 tatami beds all by myself.
when I tried to book for breakfast, the staff told me it’s full, when I tried to book the carpark, staff giving unclear information and made me failed to book upon my arrival. I arrived earlier to book for carpark, the staff said the reservation for carpark will be opened at 3pm. When I arrived at 5pm, the carpark is full. Then I asked if I could book the carpark for tomorrow, the staff said cannot book now, I asked when is the carpark slot opened for reserve, the receptionist said 10am. Really confusing ……. Staff can’t communicate in English but they will use the translation machine. Pros side is the Room is spacious but with if you are looking for hotel it’s not, better call it a self help apartment
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