Hotel BCHIC

Nice hotel itself and very convenient location! However, sound insulation is not very good and lots of late in and out customers! Therefore, all these interrupt the sleeping!

Unfortunately this hotel is right next to two stacked roads. The front of hotel is noisy during day until 9 pm I estimate (see picture). I asked for room on the other side of hotel (away from roads) which was granted, but I was given only remaining room on first floor which was only 15 feet from lobby and check in counter! This was not going to work as I have zoom meetings with USA several times in day and can't risk loud lobby guests or check-ins to be overheard during zoom calls. I asked manager for cancellation and they agreed but I need pay one day penalty. I applied for cancellation on Trip.com and yet hotel refused cancellation!! I called hotel front desk next morning and they told me in long winded repetitive sentences that I had to call Trip to ensure they get their money! I was really frustrated with this inefficiency and change of agreement and attitude. I got Trip involved and had frustrating exchange with front counter upon leaving. In all the room is clean and fine the geographical location is convenient, the Wi-Fi is slow at 16 Mbps if I recall and I sense that much is "over promise and under deliver". Just my view. Hope it helps others.

The location was convenient, and the staff were kind. The room was clean and nice.