At Home Hotel Ximen

First time I experienced that style of do it yourself hotel. But it has been a great experience despite the Typhoon. The first room I had on 2nd floor was the best one. Directly on the same floor than the self-catering area. A quite big room with table and free snacks and drinks. Always restocked everyday. washing machines are available. On the first floor there is a room where you serve yourself for towels and other.  The reception is 24hours and speak English. The check-in was really fast and clearer. The area is very convenient with lof of shops, restaurants and convenience stores all around. Pictures of the rooms available are true to what you can expect. You can pay extra to have your room clean if you desire.

Excellent location and spolit by choice of foods around the hotel. Friendly staff with free flow of drinks and snacks provided

Terrible Experience - Stay Away! I booked this hotel thinking it was new, as advertised, but it turns out it’s just a rebranded version of an old hotel that used to be called Tango Inn. The building still looks worn-out, and nothing matches the pictures online. The condition of the hotel is bad. When we arrived, we were given a room that was broken. In general the room was incredibly dark, small and just felt dirty as there were stains everywhere. We complained and were given a new room, but the condition wasn’t any better. It was clear they didn’t care about maintenance. What made things even worse was the staff. No one could speak English properly, and the so-called deputy manager kept interrupting me whenever I tried to explain the issues with the room. It was the most unprofessional interaction I’ve ever had at a hotel. This was easily one of the worst hotel stays I’ve ever experienced. There are plenty of other places nearby offering far better value. To top it all off, at checkout, they even tried to bribe us with freebies for a good review, which I found incredibly insulting. I would definitely never stay here again. Avoid at all costs!

Definitely looking forward to stay again when back in Tapei. Fast check-in, hassle free and clean and good size room for couple. The hotel provides free snacks available and at a convenient location.

The hotel room is poorly maintained. Visible wear and tear on the walls, and a damaged chair. Limited customer service and you are expected to rely on instructions given to you all through the Line app. There is no housekeeping services so you have to dispose off rubbish daily (carrying the rubbish through the main lobby and main door) and retrieve new towels from a store room. This is the first time as a traveller I considered moving to a different hotel after seeing the condition of the room. The location is a 10 to 15 mins walk from the metro station. I was not planning to leave a negative review but I felt terribly shocked when they offered 100 NTD in exchange for a perfect 5 star review and requested not to leave a bad review. This is unethical and unprofessional. I’d suggest for travellers to read through more reviews before deciding to stay at this hotel.

We really had a great time! And lot of snacks and free drinks that you really enjoy 🥰 there’s a pool nearby so we enjoyed our time

The hotel is at an amazing location. 6 min to Ximen station, many good restaurants nearby, Don Don Donki and Muji a stone’s throw away. Reception speaks English. Bonus lounge with free snacks and drinks, plus a free self serve laundry and dryer. The hotel does not have room service but that did not matter to us. Would definitely recommend and stay here again.

Love our stay at At Home, abit further away from ximending station, so it's a hassle if it rains. But very grateful to the friendly staff who let us store our luggage for a day. Everything was communicated via Line which is convenient. Our wifi was not working for the laptop but the staff brought a router and solved our problem. Thank you so much we wish to stay again.

Convenient location, around 8 minutes walked from Ximen station. The only minus point was the WIFI connection a little weaker.