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Deluxe Executive Suite
Overnattede i nov. 2023
Familie
6 anmeldelse
3.7/5
Slået op den 1. jan. 2024
Initially booked a deluxe queen suite and Trip.com / hotel confirmed we could add a single bed. Upon arrival, hotel said they couldn't and changed us to a family suite even though they have rollaway beds available and the deluxe queen suite had ample space.
Room: Family suite is spacious but A/C took very long to warm up the room. Bathroom is open concept with clothing rack situated outside the shower closet which makes it inconvenient to dress/undress.
Breakfast buffet has a decent selection of Chinese dishes including a noodle station.
Location: Hotel is <10 min drive from train station and old town area which is quite convenient considering that most of the hotels that are walking distance from the old town are dated and undermaintained.
Oversæt
Svar fra overnatningssted: 尊敬的顧客朋友 ,首先非常感謝您入住我們酒店,您預訂的是我們的行政套房,因為之前給您打電話也沒有接聽,到店之後前台的工作人員知道您是三個人要入住的時候,為您升級了家庭套房,有三張床,剛好可以供您三人入住。然後您説的空調問題,我們是中央空調,暖氣也應該有一個過程,也不是説馬上就能達到您想要的温度,在您入住期間未能達到您的要求,給您帶來不好的體驗我感到非常抱歉,期待您的下次光臨,體驗不一樣的服務。