MySpace Hotel @BGC

𝐄𝐱𝐭𝐫𝐞𝐦𝐞𝐥𝐲 𝐃𝐢𝐬𝐚𝐩𝐩𝐨𝐢𝐧𝐭𝐞𝐝 𝐀𝐟𝐭𝐞𝐫 𝐘𝐞𝐚𝐫𝐬 𝐨𝐟 𝐋𝐨𝐲𝐚𝐥𝐭𝐲 I’ve stayed at MySpace Hotel multiple times over the years—sometimes for weeks or even months at a time—due to our ongoing business activities. In fact, around 80% of our implementation and branding team stays here, with over 60 stays per quarter. We’ve always considered this place a reliable home base. Unfortunately, my most recent experience has completely changed that perception. 𝐏𝐚𝐫𝐤𝐢𝐧𝐠 𝐅𝐞𝐞 𝐒𝐮𝐫𝐩𝐫𝐢𝐬𝐞 & 𝐏𝐨𝐨𝐫 𝐅𝐫𝐨𝐧𝐭 𝐃𝐞𝐬𝐤 𝐂𝐨𝐨𝐫𝐝𝐢𝐧𝐚𝐭𝐢𝐨𝐧 Upon arrival, I was surprised to be informed of a ₱200 parking fee—something that was not stipulated anywhere in the fine print. It also took a while for the staff to locate my reservation, which was concerning given our frequent bookings. When I showed them the fine print (clearly showing no mention of the fee), they waived the charge. Was this just an oversight or something else? It left me confused and skeptical. 𝐑𝐨𝐨𝐦 𝐁𝐨𝐨𝐤𝐢𝐧𝐠 𝐂𝐨𝐧𝐟𝐮𝐬𝐢𝐨𝐧 I initially planned to check out the next morning and move to another hotel due to my discomfort with the service. However, my office had unknowingly already booked an additional night early that same morning, leaving me with no option but to stay. While I was moved to a better room (thankfully, at the same rate), the initial experience had already left a sour taste. 𝐑𝐮𝐝𝐞 𝐒𝐞𝐜𝐮𝐫𝐢𝐭𝐲 𝐄𝐧𝐜𝐨𝐮𝐧𝐭𝐞𝐫 The most upsetting part of my stay happened late in the evening around 10:05 PM. After a long and exhausting day running a brand activation event, I parked my car—unintentionally in the PWD slot. I was then approached rudely and sarcastically by the security guard, (the guy wearing fuschia with an earpiece), who demanded my PWD ID. I explained that I had it, but it was in my room. To my shock, he asked me to go upstairs and get it. Already exhausted, I asked him, “Seriously? You want me to go up and down just to show it to you?” He replied, “Yes.” I then told him, “Why don’t you just come upstairs with me and see it for yourself since you’re not doing anything here?” He finally agreed but clearly wasn't happy about it. He joined me in the elevator, visibly irritated, and once I showed him the ID, he simply left—no apology, no courtesy. 𝐂𝐡𝐞𝐜𝐤-𝐨𝐮𝐭 𝐈𝐬𝐬𝐮𝐞𝐬 & 𝐋𝐚𝐜𝐤 𝐨𝐟 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧 During check-out, the front desk again insisted I pay the ₱200 parking fee—even though it had been waived earlier by another staff member. I had to repeat the story just to get my ₱1,000 deposit back in full. This shows a lack of proper communication and record-keeping between shifts or staff members. ******************* Let me be clear: this is not about entitlement. This is about basic respect and professional service. As paying guests—especially as long-term, high-volume clients—we deserve to be treated with courtesy and consideration. Your staff needs serious retraining on guest interaction, communication, and empathy. You never know how someone’s day went—being polite and respectful should never be optional. Also, update your fine print if you are going to charge a ₱200 parking fee. Transparency matters. This experience hits hard. We’ve always recommended MySpace to our finance team and colleagues, but after this, we will no longer be staying at this hotel. Consider this not just a review, but a wake-up call.

Big respect to the security guard and also to the front desk who immediately take care of our arrival.Highly recommended for business travel stay. They will make your stay very comfy

I always stay at this hotel whenever I’m in Manila. The room was okay overall—clean and comfortable—but it felt a bit off since the bed was facing the door. Other than that, everything was fine and I’d still choose to stay here again.

Excellent service and kindness! The staff was very helpful and accommodating to some of our special needs. Also, they were extremely generous with allowing us to use their refrigerator! Each room was spotless! This place could even be better if it had a work out facility!

The place itself is good, but transportation is a big issue. During our 2-night stay, it was the rainy season, and getting around was very difficult. We asked the guard if they could call a taxi or help book a Grab, but they said none were available, which was not helpful at all. We chose this place because it was advertised as being near BGC, but we couldn’t even go out during our stay due to the lack of transportation and the inability to book rides online. The management should consider providing a shuttle service for guests, especially during bad weather, to improve the overall experience.

No parking available so my friend parked outside. The front desk woke us up to ask us to transfer our vehicle which was a hassle on our part. Then upon checking out, we were asked to pay for overnight parking when my friend just parked in the street for just an hour.