YEHS Hotel Sydney Harbour Suites

The room and kitchen is well equipped and comfortable. Parking is expensive and not mentioned in the booking.

Great place to stay and lovely location. If you are driving the car park is small and tight.

Could improve more on the check in service. I booked this room in 2 different booking (on 2 platforms) as there was changes to our flight schedule. And the booking was done under my mum’s name as leading guest, other 3 person as other guests. When arrived at the hotel for check in, the staff insisted us to present the leading guest’s credit card/bank card for deposit, don’t allowed me to use my bank card for the deposit, or else they have the right to deny our check-in even I had explained that my mum didn’t bring her bank card as we are sponsoring her expenses in Australia, which I had also showed them the check-in coupon from the platform with full payment confirmation. They DO NOT ACCEPT other guests’s bank card/ credit card for the deposit even the names are shown in the booking confirmation voucher. At that time the attending staff has no intention to help us to resolve this issue but to ask us to settle ourselves in the booking App (which at this point the modification of the guest names are not allowed anymore in the App). After almost 20min of struggle with the platform app which we still couldn’t resolve it and after some hard time and negotiation with the staff, finally he agreed to let us check-in using my bank card to pay for the deposit. This is the first time I encounter such rule of insisting leading guest bank card for deposit ONLY, and do not accept other guest’s bank card for deposit payment. I hope the hotel can state this rule clearly in their introduction page to avoid similar circumstances happen again. Generally it’s a good stay with good price for the location and the amenities of this hotel. Easily accessible with tram and train. Many attractions within walking distance.

I typically avoid leaving negative reviews unless the experience is truly awful. Sadly, our stay was far from enjoyable. Our family of 10 booked the penthouse to celebrate Chinese New Year Eve, but a severe storm left us all soaked upon returning to the hotel. To make matters worse, the hotel couldn’t even provide a decent shower. The penthouse had two bathrooms, but we couldn’t use them simultaneously—either for showering or even running the basin. The water temperature fluctuated between scalding hot and freezing cold. Shockingly, the staff insisted that poor water pressure and unstable temperatures were "normal" in hotels. As someone who has stayed in numerous hotels and lived in various apartments and houses locally, I’ve never encountered such issues before. One of the toilets upstairs produced an incredibly loud squealing noise every time it was flushed, lasting for about two minutes. It was so disruptive and unusual that I wish I could share a video here to demonstrate just how bad it was. This added yet another layer of frustration to an already disappointing stay. The staff were completely unhelpful in resolving the problems. They offered no apologies and essentially expected us to tolerate the situation. The hotel receptionist assured us that maintenance would address the issue before we checked out the next morning. However, I fail to see the point of fixing the problem at the very end of our stay right before we checked out ,especially after we had already endured such an uncomfortable experience. It felt like a hollow gesture, given that the damage had already been done. Their responses were inconsistent—one staff member claimed they’d never heard such complaints, while another said the issues were typical. We requested to speak with the manager, but were informed that they were not on duty . To this moment,we have yet to receive any follow-up or response regarding our complaints. Unfortunately, I’m not holding out much hope for a resolution at this point. If you’re okay with skipping a proper shower during your stay, then this place might work for you. Otherwise, I’d recommend looking elsewhere.

Badly maintained hotel with poor equipment and poor amenities. Room badly shaped and extremely small. Not worth the money. No recommendrd at all.

Room was clean but had a very strong smell of bleach coming from bathroom. Room is basic - a little older looking than photos. Lounge was very uncomfortable - like a rock. Got a mattress topper from reception to make the bed a bit softer.  Location was very handy for Darling Harbour. Carpark narrow (as they state) but manageable for our Hyundai i30 sedan. Reception very friendly.