The Martin Arms

Do NOT waste your money staying here. We had mice in our room while we were sleeping, the bed legs go through the floor, they can't even clean the bathroom properly, the room smelt awful, you eat what they call breakfast off of chipped plates, they do not have a restaurant like they advertise. No one that works here is has any care about guests that have issues, they lie like you wouldn't believe. This place needs to be shut down!!!

Pictures are the first lies!! DO NOT GO THERE... SERIOUSLY, DO NOT!!! Great views BUT: Dilapidated, shoddy repairs, no maintenance, paint peeling off decks and stairs, etc. Phone staff was excellent as was the staff who welcomed us on our arrival. Did not look very good from the get go and our feelings were supported when we went to the room we had rented. The musty smell of mould hit my friend so hard he started to sneeze right away. We dropped an access card on the floor that bounced under the bed and there was so much dust under it that my perfect handprint was left on the comforter after retrieving it. The kind staff offered us another room however we refused as we did not trust it would be any better! Problem: no refunds possible without the manager saying ok. Guess what? The manager is not available until the next day! First thing, we went to see the manager the morning after and he explained to us that he did not have the power to refund our fees but he will write CORPORATE in London, Ontario to see what they will do. Why have a manager and not give them any authority? Next day, I receive an email stating that there will be no refund because of their policies and cancellation specifications, bla, bla, bla. I repeat: DO NOT GO THERE, DO NOT EVEN BOTHER TO GO CHECKING IT OUT. THE PRICE IS LOW (FOR TOURIST SEASON) AND THE REASON FOR THE LOW PRICE IS THE FACT THAT THIS INN DOES NOT DESERVE ANY STARS! It should receive a MINUS 10 stars exception made of their onsite staff!! No photos as we never thought of getting any because we were so taken aback by the condition of the place!!

The location was perfect as it was close to an event that we had tickets for. Thestaff was friendly on check in and room 311 had a view of the harbour. It was all downhill from here. When entering the bathroom, we noticed that the fan did not work. Turned on the sink and the water splashed from the sink all over my husband and all over the floor (high powered and wrong angle with the inside of the sink). We used the towels to dry the floor as there was no way we were going to be showering here. There was layers of dried urine on the back of the toilet around the lid bolts. There was only 1 lamp on one side of the bed that wasn't even plugged in. When we approached the bed, toes went under the bed in a hole, in which we discovered there was unfinished flooring. There were stains on the sheets. There were stains on the chair in the corner. When we went to put hang clothes in closet, noted no hangers nor a bar to hold hangers. The drawers of the desk were full of crumbs... The ice machine did not work (and no back up un the hotel). We should have checked out that night and into another hotel. We will never ever stay here again.