Lloyd's on the River Country Inn by OYO

It was nice. We especially enjoyed the balcony with the view of the river. I was disappointed that there was no water in the pool and no ice in the ice machine . I would stay there again though.

I WAS BASICALLY ROBBED OF $57.00 FROM TRIPS.COM AND LLOYDS ON THE RIVER MOTEL. AND I CANCELED THE ROOM WAY AHEAD OF CHECK IN TIME. THIS POLICY IS WRONG CAUSE PEOPLE ON FIXED INCOMES WILL GET ROBBED IF THEY BOOK WITH TRIP.COM AND THEN CANCEL. I WANT MY $57 BACK ASAP/

I arrived and checked in at Lloyds on the River with no issue. The A/C wasn't working well, but it was a cool night, so I had no issue with that. That night I found bedbugs. It was afterhours so I left my key in the key drop. Now I have called OYO and the hotel. They both say that the other is responsible for issuing my refund. The hotel says it can only issue the refund if I show up in person with the card I paid with. The OYO customer service says that since I paid at the hotel and not on the web site it's the hotel's responsibility. While I'm typing this, I have been on hold for over an hour while the web site customer service is supposably talking to the hotel. Stay away from both this hotel and OYO.

I’ve stayed here quite a few times. All experiences were good except for Saturday night 3/16/2024 I called set up an appointment to be there a little bit later their third or second party said they would be there to let me in. I confirm that once again, because I am familiar with this place. I showed up around 1130 hour hour and a half before I told him I would be there and no one was there to let me in my room that I paid for . I sit at the office and called for over an hour, never got in never got any help what so ever. so in the wee hours of the night I had to go find another hotel and pay for another room. The actual hotel would not help with the refund they just say call the second or third-party bad experience all around.

We stayed the night (ROOM 126) this past weekend to walk into the room with our children to find a needle (uncapped) on night stand and with long sock below by the bed. Obviously the cleaning staff either over looked this or someone employed by the hotel was responsible for the uncapped needle found in our room. The room was gross, unkept and not cleaned. The blinds were all broken. Bodily fluid looking stains on the curtains. My family left in the middle of the night because we were disgusted with the room. NOW I must preface my inlaws who removed the needle from our room..should have taken a picture of the needle, but quickly threw it out because we had small children in the room. We were in town for a poker tournament and had to quickly get to the casino upon checking into the room. We admit fault by not bringing it to anyone attention right away. But, it’s still no excuse for the conditions we walked into the room with. Upon all this we called the hotel today (Monday AND my mother in law spoke to someone Sunday (the hotel is claiming she didn’t) and we’re told that “this was hearsay” and he called me a liar saying they didn’t believe us. He explained to me that he was a God fearing, family owned hotel. Unfortunately, they handled the situation poorly and did not stand by the customer in my opinion which is why I’m writing this review. Had the situation been handled better, I would have let this go. DO NOT STAY HERE with a family or kids. God only knows what else is in the room. This is not a safe establishment and I would advise spending your money in another establishment in town. Unsafe conditions.

I travel up to the Cherokee area frequently and usually stay at either Harrah’s or a Wyndham Branded Hotel. ( I am a member of the Wyndham Reward Program) I found this place previously when my usual lodging places could not accommodate me. The price is definitely right - especially on Friday and Saturday when the Casino / Concert crowds arrive. The cost is nearly half the price of other hotels in the area if you book through Priceline or other sites. Is it a 4 Star Resort? No. But how many of us can stay at Harrah’s on a Friday or Saturday and pay $300 to $400 for a weekend. I like value for my money and will sacrifice some amenities to get a good buy. In this case it works for me. It reasonable, away from the nonsense that you may get at venues closer to Cherokee proper. Some of the rooms look out over the adjoining Creek. It’s only 15 minutes from Harrah’s. Right now , you have two very friendly and nice people ( Brother and Sister ) doing the day- to- day running of the place. Rose Bess ( I hope I didn’t get that wrong) and her brother Darrin. They appear to be good people who will go the extra yard for you. The first time I stayed there Darrin changed a lock and doorknob for me after I had trouble getting in. Ms. Bess has this cute little Chihuahua who she Carrie’s everywhere with her and puts her into dresses! The hotel is also pet friendly- they charge a $25 fee - which is very reasonable. ( I been places where the fee was $75 a day!) if your looking for the Plaza Hotel or the Hilton - this is not it! But if you want value and convenience to the sights and Casino - especially on the Weekends , and don’t plan to spend most of your time in your room - this will work for you and save you money too lose at the Slots!🤣🎰