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Bekræftede anmeldelser
Placering9.5
Faciliteter8.9
Service9.4
Renlighed9.4
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Anonym bruger
Hyggeligt værelse (2 senge)
Overnattede i okt. 2024
Forretningsrejsende
4 anmeldelse
5.5/10
Slået op den 7. nov. 2024
Not a 5 stars hotel. In gym, there was no wipes to clean the equipments...not good with the Covid.
Also, no drinking water.
Oversæt
Svar fra overnatningssted: Dear guests, we are very sorry for bringing you a bad experience. The feelings of guests are important basis for testing our service level. Paying attention to the opinions of guests is our unchanging attitude. The hotel will further strengthen the inspection efforts in the later stage to reduce the omissions in the service. We look forward to your next visit. If you have any questions, you can contact the front desk or service center directly, and we will solve your problems as soon as possible. Thank you for your support! You satisfaction is the goal we have always pursued. We sincerely look forward to your next visit!
Gæstebruger
Hyggeligt værelse (2 senge)
Overnattede i feb. 2024
Familie
5 anmeldelse
9.5/10
Vidunderligt
Slået op den 24. mar. 2024
Good traditional hotel with a bit of old money vibe (e.g. in terms of service quality). Convenient location that's within walking distance from metro station and some famous restaurants.
Oversæt
Svar fra overnatningssted: Dear guest, thank you so much for staying at Suyuan Hotel! Our hotel is among the most representative of Suzhou garden style hotels, affording you a sneak peek of the world-renowned beauty of the Suzhou gardens without stepping outside. Besides, our hotel adhere to the concept “Your satisfaction is our priority”and always do our best to serve our guests. We sincerely welcome you to visit our hotel again!
cy
Hyggeligt Værelse - Haveudsigt (2 senge)
Overnattede i feb. 2023
Solorejsende
6 anmeldelse
10.0/10
Enestående
Slået op den 13. apr. 2023
Recommended by a local friend to book this hotel and the experience was amazing. Everyone in the hotel is so friendly and warm, always ready to provide assistance. Love the garden and the pond. Superb!
Oversæt
Svar fra overnatningssted: Dear guest, glad to receive your kindness feedback! We are very greatful for your love and recognition of our service and interior. The Suzhou garden landscape in the hotel is one of our special feature, in our garden, lotus pond and rockeries are well arranged, koi fish swim freely and waterfall flows, we are very happy that you like it. In particular, we have a viewing platform outside the lobby bar, you may have a plentiful breakfast buffet on there or just a cup of tea, stand outside the loud world, enjoy yourself in the beautiful scene and start a new day with full energy. In the end, we wish you a happy life and hope you may visit our hotel again!
RVhuman
Hyggeligt værelse (2 senge)
Overnattede i feb. 2023
Forretningsrejsende
11 anmeldelse
9.5/10
Vidunderligt
Slået op den 27. mar. 2023
The stay at hotel was great! Close to metro station and to old town! Amenities are well maintained with a touch of Suzhou traditional culture.
Breakfast is mainly oriental.
Good place to stay and could consider again on next visit
Oversæt
Svar fra overnatningssted: Dear guests! Thank you very much for choosing Suyuan Hotel and giving us good comments! The hotel adheres to the style of Suzhou gardens, creating a landscape garden that you can enjoy without leaving your home. The hotel is committed to providing you with a warm and comfortable accommodation environment. It is our service tenet to satisfy you. We sincerely look forward to your coming again!
Gæstebruger
Deluxe-dobbeltværelse
Overnattede i jul. 2022
Andet
5 anmeldelse
10.0/10
Enestående
Slået op den 21. sep. 2022
Good!
Oversæt
Svar fra overnatningssted: 親愛的賓客:您好!能得到您的肯定,我們倍感榮幸。您的鼓勵和支持是我們提升服務品質的動力,蘇苑人會再接再厲、堅持不懈為每一位賓客製造更多驚喜和滿意,我們衷心期待您的再次光臨,期待您能推薦給身邊更多的朋友。
Svar fra overnatningssted: 尊敬的賓客,非常抱歉沒能給您帶來一個滿意的入住體驗,在此向您表示誠摯的歉意!關於您反映的問題酒店管理層非常重視,我們已積極調查處理。我們後期會加強服務、設施設備各方面的管理與檢查力度,希望把最優質的服務和最舒適的體驗帶給您!我們非常重視每一位賓客的意見與建議,促使我們不斷的改善服務水平,最後我們衷心地感謝您的反饋。真誠期待您的再次光臨!
Svar fra overnatningssted: 尊敬的賓客:您好!感謝您下榻蘇苑飯店,並對我們做出點評。十分感謝您對蘇苑環境和服務的肯定,您的寶貴意見我們已及時反饋給相關部門,容我們商量後取個最合適的方法改進。感謝您的包容,我們非常重視每一位賓客的意見與建議,是促使我們不斷改進服務水平的動力。感謝您的支持!讓您滿意是我們一直追求的目標,真誠期待您下次光臨!