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Placering9.8
Faciliteter9.4
Service9.8
Renlighed9.7
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Belinda
Standard-familieværelse
Overnattede i mar. 2024
Familie
1 anmeldelse
7.0/10
Slået op den 22. apr. 2024
We stayed at the hotel for 3 nights, the property is very well set up for families, the kids especially enjoyed watching and feeding the bunnies and fish. Housekeeping left much to be desired, didn’t wash used cups and seem d to only do the bare minimum.
Oversæt
Svar fra overnatningssted: 非常感謝您的點評,對於這次讓您有不滿意的體驗,我們深感抱歉,您的意見我們已反饋給上級部門,酒店管理層時刻關注並加強對酒店軟硬件設施以及服務質量的提升,務求讓入住的客人有更為舒適整潔的環境以及感受到温馨優質的服務。在您入住期間,如果覺得服務有不盡如您理想的地方,請立即通知我們的工作人員,讓我們立馬為您改善或做其他安排。酒店依傍在美麗的同裏湖畔,微波粼粼的湖面,綠茵茵的草坪,搭配着三角玻璃殿堂,絕對是度假休閑的最佳之地。希望這份優美的環境可以給您帶來身心愉悦之感,望您持續關注我們,給我們再次為您服務的機會,我們將再接再厲為您帶來喜出望外的體驗,期待您的再度光臨! 賓客服務經理 Bella
Gæstebruger
Standard-familieværelse
Overnattede i apr. 2024
Familie
1 anmeldelse
9.5/10
Vidunderligt
Slået op den 4. maj 2024
The hotel has excellent facilities, and the health club is particularly impressive, including a large indoor swimming pool, sauna, steam room, hot tub and a well-kitted gym. The staff are very friendly and attentive all round the hotel. The room was clean, spacious with comfortable beds. The buffet restaurant had plenty to offer for breakfast, particularly on the local selection.
Oversæt
Svar fra overnatningssted: Thank you for your praise. All staff members continue to work hard with the goal of providing you with comfortable and satisfactory service. The hotel is located in the central area of the Yangtze River Delta, making it very convenient to travel to Suzhou, Shanghai, and Hangzhou. Thank you for your affirmation, and we welcome you to introduce this beautiful place to more family and friends, and experience it together! Guest Service Manager Bella
YTZ23
Familievenlig Suite - Søudsigt
Overnattede i sep. 2023
Familie
1 anmeldelse
9.0/10
Fantastisk
Slået op den 5. okt. 2023
We stayed at this hotel for 3 nights with our 10 month old during Golden Week.
Pros:
- Hotel is self-contained and there is no need to leave the hotel. There are large and well-maintained grounds for our daily walks with baby, including museums and traditional pagodas dotted throughout the property. There is a chinese, western (steak, pizza) and japanese (teppanyaki) restaurant within the hotel. There is also a kids play room and swimming pool, along with some other kid friendly activities like rabbit feeding and games on the lawn.
- The hotel is right next to the lake and is quite beautiful. It's very relaxing to stroll along the lake.
- There is an ancient town about 15 minutes walk from the hotel's main lobby. There is a free hotel shuttle to and from the ancient town too.
- Staff are generally friendly and helpful
- Large, family-friendly rooms are available. We stayed in a lake view suite, which was just right for us and our baby.
- Hotel is affordable by international standards
- Hotel is less than 2 hours drive from Shanghai, where we live
- We particularly enjoyed the teppenyaki restaurant where you can get a private room and a private chef to cook your meals
- Despite it being Golden Week, we didn't feel that the hotel was too crowded. Perhaps because the hotel has large grounds.
Cons
- The baby cot given to us had an extremely thin and uncomfortable mattress. To compensate, we were given a comforter to pad the mattress. However, this is unsafe for younger babies, who should sleep on a firm surface.
- The property and facilities are a bit dated
- There were very loud weddings on the lawn facing the lake each day that we were at the hotel. The loud music and emceeing disturbed the peaceful ambience of the place, and also disrupted baby's morning and afternoon naps. For families with children who still need to nap in the day, it may be better to stay in a quieter garden view room instead of a room facing the lake.
Oversæt
Svar fra overnatningssted: Thank you for your praise. All staff are committed to providing you with comfortable and satisfactory services and continue to work hard. The hotel has a spacious green space with numerous green plants, creating a natural and leisurely atmosphere. When it's convenient for residents living in the lake, don't forget to open the curtains and enjoy the beautiful lake view directly! The lakeside plaza of the hotel is paired with green lawns, unique glass halls, and a sparkling lake surface to create a beautiful scenery of "one color lake and sky". These unique styles are the charm of Jiangnan culture. We hope that this charming scenery can bring you better luck, and we also hope that you can introduce this beautiful place to more family and friends to experience it together. Wishing you a happy life! Guest Service Manager Bella Shan
Svar fra overnatningssted: 非常感謝您的造訪與分享!同裏湖大飯店擁抱美麗的同裏湖而築,毗鄰同裏古鎮,整體面積廣達十萬平方米,完整的湖畔生態與精緻的中式庭園,絕對是度假休閑的最佳之地。酒店住客還可免費使用酒店泳池、桑拿、小童樂園、健身房,同時飯店內也有超多的娛樂項目如萌寵投喂、手作DIY、馬術、皮划艇、8K投影、江南旅拍、各式展覽等,酒店住客可體驗的活動非常豐富。看到您對我們的服務這麼滿意,我們超有成就感!此外我們每年春天都會舉辦【春日簪花會】,屆時歡迎您再來玩!賓客服務經理Cathy
Svar fra overnatningssted: 您的好評我們收到啦!同裏湖大飯店坐擁10萬平方米園林美景,依傍在美麗的同裏湖畔,微波粼粼的湖面,綠茵茵的草坪,搭配着三角玻璃殿堂,絕對是度假休閑的最佳之地。還有超級多的娛樂項目供住客體驗,例如萌寵投喂、手作DIY、馬術、皮划艇、趣味射箭、球類運動、8K投影、江南旅拍、各式展覽等等。同時感謝您對我們飯店同仁的肯定,期待您下次光臨體驗更多精彩!賓客服務經理Cathy
Svar fra overnatningssted: 非常高興您和孩子在我們酒店度過如此美好的時光!同裏湖大飯店內有超級多的娛樂項目,如萌寵投喂、手作DIY、馬術、皮划艇、趣味射箭、球類運動、8K投影、旅拍、各式展覽等。住客還可免費使用酒店泳池、桑拿、小童樂園、健身房。怡景軒中餐廳是地道的江南菜系,下次您也可以嘗試西式、日式的料理。同時感謝您對我們飯店同仁的肯定,禮貌、專業的服務是日常工作的基礎,作為同裏湖大飯店的一員,為每一位顧客帶來最好的服務是我們義不容辭的責任。五一期間將舉辦【春日簪花會】,屆時歡迎您再次光臨!賓客服務經理Cathy
Svar fra overnatningssted: 感謝您的五星好評!酒店住客可免費使用酒店泳池、桑拿、小童樂園、健身房,同時飯店內也有超多的娛樂項目如萌寵投喂、手作DIY、馬術、皮划艇、8K投影、江南旅拍、各式展覽等,酒店住客可體驗的活動非常豐富。同時謝謝您對於我們工作人員的肯定,禮貌服務是日常工作的基礎,作為同裏湖大飯店的一員,為每一位顧客帶來最好的服務是我們義不容辭的責任。歡迎您下次光臨體驗不一樣的精彩!賓客服務經理Cathy
Svar fra overnatningssted: 非常感謝您對酒店的認可,飯店位於靈秀的江南古鎮同裏旁,也沾染着那份水鄉的靜謐,很高興您喜歡我們自然的環境與人文景緻。同時謝謝您對於我們工作人員的肯定。我們酒店不僅服務周到,還擁有豐富的活動,每年春天都會舉辦【春日簪花會】,屆時歡迎您再次光臨體驗不一樣的精彩~賓客服務經理Cathy
Svar fra overnatningssted: 您的好評我們收到啦!同裏湖大飯店擁抱美麗的同裏湖而築,毗鄰同裏古鎮,有着完整的湖畔生態與精緻的中式庭園。大飯店早餐採用品類豐盛的自助早餐形式,包含同裏特色美食、現場烹飪的麪、粉、新鮮蛋檔、冷熱菜各樣、麪點、水果、飲品、湯以及主食等共計將近50種。同時非常感謝您對小秋的認可,謝謝您給予我們的讚美,能提供給您舒心滿意的服務我們也非常高興,也請您不吝繼續給我們支持與指教!待四月百花盛開之時,我們會在草坪上舉辦 【春日簪花會】,期待您再次光臨!賓客服務經理Cathy
Svar fra overnatningssted: 感謝您選擇我們酒店,非常高興您和孩子在我們酒店度過如此美好的時光!同裏湖大飯店內有超級多的娛樂項目供住客體驗,例如萌寵投喂、手作DIY、馬術、皮划艇、趣味射箭、球類運動、8K投影、江南旅拍、各式展覽等等。同時非常感謝您對小秋的認可,待四月百花盛開之時,我們會在草坪上舉辦 【春日簪花會】,屆時歡迎您再次光臨!賓客服務經理Cathy
Svar fra overnatningssted: 您的好評我們收到啦!非常謝謝您對我們飯店同仁的肯定,這給予了我們動力去做到更好。同裏湖大飯店擁抱美麗的同裏湖而築,整體面積廣達十萬平方米,完整的湖畔生態與精緻的中式庭園,絕對是度假休閑的最佳之地。同時旅拍服務是酒店為住客提供的額外增值尊享服務,我們會提供漢服、旗袍、民族服飾等類型的服裝供您選擇,攝影師會給予專業耐心的指導以及跟拍攝影。您的滿意與愉悦,是飯店同仁們工作最大的回饋,期待您的再次光臨~賓客服務經理Cathy
Svar fra overnatningssted: 您的好評我們收到啦!同裏湖大飯店以中式復古簡約的風格、温馨體貼的服務向客人展示酒店的獨特魅力。酒店管理層時刻關注並加強對酒店軟硬件設施質量的改善與提升,飯店也定期定量定時在維護和更新房間環境、設備以及公共區域設施。待四月百花盛開之時,我們會在草坪上舉辦 【春日簪花會】,屆時歡迎您再次光臨!賓客服務經理Cathy
Svar fra overnatningssted: 感謝您選擇我們酒店!飯店位於靈秀的江南古鎮同裏旁,也沾染着那份水鄉的靜謐。同時旅拍服務是酒店為住客提供的額外增值尊享服務,我們會提供漢服、旗袍、民族服飾等類型的服裝供您選擇,攝影師和粧造師會給予專業耐心的指導以及跟拍攝影。您的滿意與愉悦,是我們工作最大的回饋,待四月百花盛開之時,我們會在草坪上舉辦 【春日簪花會】,屆時歡迎你再次光臨!賓客服務經理Cathy
Svar fra overnatningssted: 您的好評我們收到啦!很榮幸我們的用心讓您感受到了,禮貌服務是日常工作的基礎,作為同裏湖大飯店的一員,為每一位顧客帶來最好的服務是我們義不容辭的責任。您的滿意與愉悦,是飯店同仁們工作最大的回饋,待四月百花盛開之時,我們會在草坪上舉辦 【春日簪花會】,屆時歡迎您再次光臨~賓客服務經理Cathy
Svar fra overnatningssted: 感謝您選擇我們酒店,同裏湖大飯店以中式復古簡約的風格、温馨體貼的服務向客人所展示。酒店管理層時刻關注並加強對酒店軟硬件設施質量的改善與提升,作為一家五星級酒店,同裏湖大飯店有着完善的配套設施,酒店住客可免費使用酒店泳池、桑拿、小童樂園、健身房,此外還有超多的娛樂項目如萌寵投喂、手作DIY、馬術、皮划艇、8K投影、旅拍、各式展覽等,酒店住客可體驗的活動非常豐富。期待您再次光臨體驗不一樣的精彩!賓客服務經理Cathy