Renaissance Suzhou Wujiang Hotel anmeldelser

My friend and I had a wonderful stay at this hotel. Friendly staff and the food for breakfast was delicious. We can’t wait to stay again.

Nice room, comfortable, friendly staff yet not really trained at the expected level for such type of hotel. It feels a lot of cost control is going on. A bit disappointing.

Although this hotel is very high end there were a few things that I did not think was very good. Firstly, the level of English at the front desk was less than many other less expensive hotels. There was no soap bar in my room to wash hands when I arrived. There was a small rainstorm the night I was there and the noise on the window was too loud. The lobby looks beautiful (see photo).

This is a very good hotel. It seems to be an unexpected gem in a very isolated part of Suzhou. I had to travel to this area to meet a family member who recently started a new job. The hotel is 1hour away from Suzhou stations. Thus, unless you have a need to be in this area, I would not recommend you staying in this hotel purely because its location is far from all the attractions of central Suzhou. However, if you are in this area and need a hotel then i would most definitely recommend this one. The staff were friendly and spoke english. The hotel buffet was very good, with enough options to satisfy both western and eastern stomachs. I would recommend this hotel to someone intending to stay in this area. Note: This hotel had a kids play area that came in handy and offered great entertainment for my son and I

It's a gorgeous hotel. Lovely view, the rooms have both the bath tub and shower which were amazing. Room service is good but the location isn't close to alot of touristy places. If you want to relax, take walks and not be a tourist it's a good place for that. The food was delicious and there was a variety provided which is good. The staff members are friendly and always willing to help.

Room is nice

Every time is best

蘇州盛澤盛虹萬麗酒店環境雅緻，服務很周到，前台小姐姐非常的熱情，直接讓我心情愉悦房間整潔舒適，早餐也是非常的多。酒店內還設有太湖雪桑蠶文化小展廳，通過蠶繭展品、傳統工具生動呈現絲綢工藝的演變，整體融合住宿與文化體驗，適合親子或短途出行，性價比非常的高，值得推薦。

蘇州吳江盛虹萬麗·衞生品控的重大失誤實錄 作為入住過87家萬豪系酒店的常旅客，本次入住體驗徹底刷新了我對品牌標準的認知。酒店以600元/晚的城郊定價卻呈現出招待所級服務水準，具體表現為三重品控崩塌： 1️⃣ 基礎衞生失守 洗漱盆旁牆面燈積垢呈現N久沒有清理（詳見照片）。更令人震驚的是馬桶後方發現前住客遺留的垃圾，證明客房深度清潔流程存在重大漏洞。 2️⃣ 易耗品降維打擊 衞生間配備的12克單層捲紙（實測透光可見纖維孔隙）與萬豪集團規定的16克雙層標準嚴重不符，經查為OEM代工產品（1688搜尋與幾毛一卷的一樣）。床頭區域紙巾架形同虛設，夜間用紙需跨區域至洗手枱取用，動線設計反人性。 3️⃣ 服務顆粒度缺失 同價位段對比（蘇州萬怡/合景萬怡），客房未配置智能馬桶、無MINIBAR補充記錄、夜床服務缺失等細節，暴露出管理層對溢價空間與價值回饋的認知錯位。 整改建議： ① 即刻開展客房服務團隊品控培訓 ② 重新審計供應鏈採購體系 ③ 參照萬豪CAT2級酒店SOP重建服務標準 請攜程和酒店給我一個完美的解釋，並電話致歉， 否則我將此記錄提交萬豪禮賞客服備案！

非常棒的體驗。酒店高端大氣，大堂的絲綢燈非常漂亮。出電梯就覺得樓道很安靜。房間乾淨簡約，簡簡單單給人感覺很安逸。這個湖景也是沒誰了，確實住宿環境非常好。

設施：電器傢俱配套完整，空調控制温度欠佳，室內温度有點低，客廳缺少抽紙，衞生間無洗手液，前台解釋是政府要求非客人要求，一般不提供； 衞生：乾淨整潔 環境：整體富麗堂皇，環境高端 服務：春節期間未見到迎賓水果小食，前台態度也有些生硬，本預訂了兩天春節度假，果斷放棄，住了一天就退房了。

房間乾淨整潔，預訂了包餐的房間，晚上的自助也很不錯，點心很精緻，花了心思的創意。酒店裝修也新，大氣美觀，員工也很奈斯，推薦來～

很不錯，前台小姐姐還給我們介紹附近的景點之類的，玩的很開心，房間很大，酒店環境一如既往的好，支持支持

房間很整潔，很乾凈，整個入住期間感覺很開心，早餐的樣式可以再豐富一些，不過酒店的景色確實不錯。湖景很美