Tongli Lake Resort (Phase II)

We were happy with our stay here. The room was nicer than it looked online, and the hotel was really clean. There are playrooms for young children that are free (3 rooms with some different toys in each room). The rooms are a bit old and tired, but my 2 year old enjoyed playing there and requested UK hi back lots of times. For parents it is just great to have somewhere for your kid to play and have fun, especially as the weather was very cold when we went! Outside there is a play area and sand digging pit. Location is walking distance from Tongli old town. Restaurant does evening buffet, and buffet breakfast. The food is fine, more Chinese than western, my husband really liked it and my favourite part was the Beijing roast duck at dinner. The pool is warm, with floats and rubber rings to borrow. There is a little land train, it takes a 10 minute trip around the hotel grounds and the cost is 20RMB for one adult and child. For me it was very boring but my son loved it 😂 The staff are very warm and friendly, everyone is very professional. Each guest is connected to a butler on wechat before they arrive so you can easily send a message and get some help. Our butler is Yu Ting and she helped us very professionally. For me, the things the hotel can improve are (1) the animal petting zoo - by western standard the facilities for the animals are not very good, just concrete enclosure with hut. For foreigners, we do not really like this. (2) We had a problem with the other guests smoking in the hotel, eg in the coffee bar. When I complained to the staff they tried to stop the guests, but even though they repeatedly reminded them to stop, the other guests continued. In the end they arranged for me to move to a private room near the bar where I could avoid the smoking. I was very grateful that they found a solution for me and my baby, but I am speechless there are such guests who flagrantly break the rules and the hotel cannot stop them. We smelled smoke in some different public areas, so maybe this is a problem with several guests 🙁 Overall we are happy with our stay and it is a good place to spend a few days with kids.

This resort is truly an amazing place to visit in Suzhou. Very clean , beautiful and children oriented. There are hardly any part of it that doesn’t have any activity for babies. The behaviours of staffs are also up to the mark and more specifically the lady named Yu Ting was very co-operative.

是一家很適合低幼小朋友去住的酒店~泳池分大人和小朋友池，小朋友池恆温33°左右，一點也不冷~室外玩耍區域內容豐富，室內遊樂區就在泳池旁邊，設定為一個房間一個主題的佈置方式，完全可以滿足小朋友們的放電需求。這次入住時的管家康文傑也很負責，入住期間所有要求都有及時迴應且落實，是一位很棒的管家~

非常棒的親子酒店，小童設施齊全，有滑梯、鞦韆、小火車，有室內不同功能的小童娛樂區域，有室外的探險樂園和旋轉木馬，一站式溜娃好去處。泳池分成人和小童，恆温28℃和32℃，可惜天太冷沒下水，以後來體驗。酒店細節到位，公共設施和房間內都有給孩子準備的踏凳，便利不少。感謝升級親子套房，寬敞舒適自帶滑梯。有智能馬桶，提供一次性馬桶墊，衞生間大，孩子泡澡有一次性浴缸套。非常感謝管家曉宇貼心周至的服務，體驗感很好，酒店送的各種小禮品是給孩子的小驚喜，很喜歡。另外酒店另一側有小動物區 ，可惜這次時間不夠，孩子説以後還來玩。非常推薦的親子酒店，離同裏古鎮近。

上週五天氣很好，臨時起意準備週末帶娃出去玩，於是就臨時週五晚上定了同裏湖這家酒店，離上海很近開車，1個多小時就到了，沒想到臨時訂的園景房還給免費升級了湖景房👍辦理入住後管家曉宇馬上就很熱情的開始服務，幫忙拿行李，帶你去房間，然後給你安排好一切，微信上也會給你發酒店內各種玩樂和餐廳的開門時間，有什麼問題直接微信上問，很方便。買的套餐包含的小火車，度假村裡繞一圈，小朋友很喜歡，春天湖邊楊柳，吹着微風太舒服了！室內室外的小童樂園小朋友玩的很開心，完全不費媽！那個冒險樂園看起來也很好玩，也是免費的，但是小盆友有點太小了，不敢玩，下次等小朋友大一點有機會去的話一定去玩玩。酒店有去旁邊同裏古鎮的免費班車，很方便，對面的油菜花田也很好看！

酒店工作人員服務態度非常好，從前台到客房服務都非常熱情周到，遇到問題也能及時解決，給人一種賓至如歸的感覺。酒店無論是環境、服務還是配套設施都超出了我的預期，下次還會選擇入住。特別感謝管家曉宇，服務太周到了，我們一大家子人一共訂了五間房，都對曉宇讚不絕口。