Tongli Lake Resort (Phase II)

We were happy with our stay here. The room was nicer than it looked online, and the hotel was really clean. There are playrooms for young children that are free (3 rooms with some different toys in each room). The rooms are a bit old and tired, but my 2 year old enjoyed playing there and requested UK hi back lots of times. For parents it is just great to have somewhere for your kid to play and have fun, especially as the weather was very cold when we went! Outside there is a play area and sand digging pit. Location is walking distance from Tongli old town. Restaurant does evening buffet, and buffet breakfast. The food is fine, more Chinese than western, my husband really liked it and my favourite part was the Beijing roast duck at dinner. The pool is warm, with floats and rubber rings to borrow. There is a little land train, it takes a 10 minute trip around the hotel grounds and the cost is 20RMB for one adult and child. For me it was very boring but my son loved it 😂 The staff are very warm and friendly, everyone is very professional. Each guest is connected to a butler on wechat before they arrive so you can easily send a message and get some help. Our butler is Yu Ting and she helped us very professionally. For me, the things the hotel can improve are (1) the animal petting zoo - by western standard the facilities for the animals are not very good, just concrete enclosure with hut. For foreigners, we do not really like this. (2) We had a problem with the other guests smoking in the hotel, eg in the coffee bar. When I complained to the staff they tried to stop the guests, but even though they repeatedly reminded them to stop, the other guests continued. In the end they arranged for me to move to a private room near the bar where I could avoid the smoking. I was very grateful that they found a solution for me and my baby, but I am speechless there are such guests who flagrantly break the rules and the hotel cannot stop them. We smelled smoke in some different public areas, so maybe this is a problem with several guests 🙁 Overall we are happy with our stay and it is a good place to spend a few days with kids.

This resort is truly an amazing place to visit in Suzhou. Very clean , beautiful and children oriented. There are hardly any part of it that doesn’t have any activity for babies. The behaviours of staffs are also up to the mark and more specifically the lady named Yu Ting was very co-operative.

賓館入住體驗超棒！必須給好評～ • 環境舒適：房間乾淨整潔，床品柔軟舒服，採光和隔音都很好，住得超安心，還給升級了湖景房。 • 服務貼心：管家餘婷小姐姐熱情專業，辦理入住超快，還主動介紹周邊美食和設施，有求必應！ • 設施齊全：空調、熱水超給力，Wi-Fi網速快，還有免費停車場，對自駕黨太友好啦～ • 性價比高：價格合理，早餐豐富yun er下次來還住這兒～ 推薦給所有需要住宿的小夥伴，體驗感拉滿✨ 體驗漢服或馬面裙

酒店房間設施有點舊，但是房間還是乾淨整潔的，酒店室外環境舒適，景色宜人，室內有小童樂園，還可以看動畫片，游泳池。還要謝謝管家餘婷，每天有細心問候和提醒。酒店早餐服務很好，沒想到還主動提供眼鏡清潔布，退房時，送了小禮物，寶貝很開心，離開的時候還哭了，説以後還要住酒店

出發前一天，酒店的曉宇就添加了微信，從出遊第一天到離店的最後一天，每天都給予温馨的關懷。房間還升級了湖景房，親子度假村，裡麪兒童遊玩設施相當齊全，很適合在全家入住的酒店，下次還會選擇這家酒店。每天都給小朋友一個小玩具，最後寶寶都不願離開了。

51出遊，選擇同裏湖度假村，看了點評，有點擔心酒店設施太老，結果完全出乎意料，酒店乾淨整潔，每個工作人員都笑臉相迎，漫步度假村，非常愜意。特別是管家曉宇，服務熱情，我們人未到，她的服務已經開始，還幫我們升級了湖景房，介紹周圍景點，飯店，真是貼心。會推薦給其他朋友。