Renaissance Suzhou Taihu Lake Hotel

Incredible comfort with facilities in superb condition!

The location of hotel is very good, and hotel staff’s kindness is very good, too. especially Coralee, she gave to us full support with kindness, thank you very much Coralee! happy new yearA!

We had high hopes for this hotel, but the food was poor and made in old oil. The staff was friendly but the management rude and unhelpful. The room was dusty and previous guests had smoke in the room. Terrible smell. The pillows are old and smell like sweat, please take your own. The view of the room was great and the hotel could be great but I believe they don't have enough staff and are probably in financial crisis.

Clean and wide room with many activities for my kid. Outdoor swimming opens till late night so enjoyed good summer night with family

This was the worst hotel experience I’ve had in several years! The service in general is very poor/non-existent, but the worst part of this hotel is there isn’t any sound-proofing at all. We were planning to sleep early to get up for a hike, but from 9:00pm to 10:30pm all we could hear was constant screaming from the kids on both sides of the rooms. Even when all the children quieted down every few minutes you could hear a door slam, which would legitimately shake the whole room. It wasn’t at all peaceful or quiet or any sort of relaxing place. We actually ended up checking out around 11pm and driving all the way back to Shanghai because it was impossible to sleep. What an awful place!

Nice location and hotel, however service quality not adequate.