Garner Hotel Phoenix - Surprise

Breakfast was in a paper bag, room was clean and staff were friendly.

I've given this hotel a lower rating because it was still being remodeled. I suspect it will be a 4 out of 5 when done. The room was missing the typical amenities like microwave and refrigerator. Even when finished, the breakfast room was lacking. It was so crowded we had to constantly work around others. It seems like an obvious fix would be to move the long table out into the lobby somewhat like an Hampton Inn often has. Then the counter could wrap around the rest of the wall improving access to the food items and allowing for more choice.

Don't stay at this place even if it's free They did not have breakfast but in a bag They had to cut off the hot water The place is on the renovation why not just shut the doors until you get done you want to keep it open and make the guests suffer this was horrible but if you book a room there's no way you can get a refund if you don't want to stay it is unacceptable property properly they said there's nothing they could do because you already booked

Everything was great the staff the room and the price. Cleanliness and friendliness. Wont get that much any more

I was so disappointed with my stay. The lady at the desk was nice so I was hoping for a good stay. Right away we had to call the front desk because the tv wouldn’t work. Once working it wasn’t great because it was very difficult to get channels to change. I was also unable to connect my phone to the Wi-Fi. The bathroom tile had cracks and a missing tile. The toilet paper was very very thin. Although it was nice to have a front room, it was dark and sparsely furnished. There was work being done in the room that served breakfast (things happen) but the alternative was a grab and go bag from the front desk. I expected a tad more with the stay.

Smelled terrible when we walked in. Trash bags in the walkways. The room was okay but the beds were comfortable. Staff was very nice. Really confused on why there was no breakfast. Hotels in places like WA state are serving breakfast even with Covid Pretty disappointed.