Hotel Casa Riva

Pathetic service & the guys sitting at counter after requesting 5 times also they don’t listen. Just a suggestion change both guys who are working in evening at counter

"food was very expensive, i wouldn't mind paying more for good food, but it wasn't tasty. Additionally, they charged 24% tax on food, whereas it should be 5"

Hotel not maintained properly, as per rates and display in not good. Location far away from city

No amenities in room, poor ac, sharp doors and knobs to hurt, no occupancy, too remote, no ola uber, overall very poor experience

The hotel is in outer, complete hotel was smelling bad including room, there was ni cleanness or hygiene at all, in breakfast there was only pratha sabzi and tea, ac was making noise badly, there was no propper service set up also the same guy who did check in was doing service.

I am writing to express my deep dissatisfaction with my recent stay at hotel casa riva. What was supposed to be a pleasant family vacation turned into a disappointing experience, and i feel compelled to share the issues i encountered. I booked a 3-night stay with my family, primarily attracted by the beautiful play area garden and swimming pool shown in the images. However, upon arrival, i was informed that both the play area and the pool had been non-operational for years. These images not only wasted my time but also ruined our vacation plans. The room allotted to us was extremely small, with barely enough space to accommodate our luggage. Additionally, the breakfast options were very limited and did not meet our expectations for the price we paid. Given the poor conditions, i requested an early checkout on the morning of the second day. Unfortunately, the hotel management refused to refund the remaining two nights, despite our dissatisfaction. We ultimately checked out on the second night due to the unbearable conditions. This entire experience was far from value for money. I am requesting a refund for the two unused nights as compensation for the disappointing stay and the inconvenience it caused my family. Thank you for your prompt attention to this matter. Closed play area since years