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Bekræftede anmeldelser
Placering9.2
Faciliteter8.8
Service9.5
Renlighed9.3
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Alle anmeldelser(112)
Positive anmeldelser(112)
Anmeldelser med billeder/video(29)
Venligt personale(36)
Fantastiske værelser(19)
Lækker morgenmad(11)
Fantastisk til forretningsrejser(10)
Fantastisk beliggenhed(10)
Stilfuldt miljø(5)
Fremragende design(5)
Fantastisk swimmingpool(5)
Heroik Jakub
Deluxe kingsize-seng værelse ikke-ryger
Overnattede i mar. 2025
Forretningsrejsende
5 anmeldelse
10.0/10
Enestående
Slået op den 24. apr. 2025
All good. we.are satisfied. We will definitely stay here on our next business trip. Thank you. keep improve. 👍
Oversæt
Gæstebruger
Deluxe kingsize-seng værelse ikke-ryger
Overnattede i feb. 2025
Forretningsrejsende
34 anmeldelse
8.5/10
Meget god
Slået op den 10. mar. 2025
This located in very nice location , accessible to highway easily and their cosy environment, pleasant place for business travellers, their staffs are friendly and knowledgeable
Oversæt
Gæstebruger
Horizon Club Deluxe King Size Seng Værelse Ikke-ryger
Overnattede i dec. 2024
Familie
19 anmeldelse
9.0/10
Fantastisk
Slået op den 1. feb. 2025
The staff in the horizon club were excellent, in particular, Sania was always ready to greet us with a smile and help with our queries. It was a great atmosphere in the horizon club. Breakfast was varied and enjoyable and the hotel has extensive facilities. The pool was not busy and our children really enjoyed it. As others have noted the hotel is dated in places, but staff work hard to keep it maintained. We did have an issue with one of the pillows in our room which was brown due to staining, it wasn’t ideal, we asked for a replacement but the room service put 2 pillow cases on instead. Would definitely stay here again.
Oversæt
Svar fra overnatningssted: Dear Valued GuestThank you for sharing your wonderful review and rating. We are delighted to hear that you had an enjoyable stay and that our services met your expectations. It would be our pleasure to welcome you back to Shangri-La Surabaya for another exceptional experience in the near future. Warm regards, Shangri-La Surabaya
Explorerrrr
Deluxe kingsize-seng værelse ikke-ryger
Overnattede i jun. 2024
Solorejsende
60 anmeldelse
10.0/10
Enestående
Slået op den 14. jul. 2024
The stay was perfect - excellent service, room, facilities, staff, location, activities. Highly recommended.
Oversæt
Svar fra overnatningssted: Dear ExplorerrrrThank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.Best Regards,Shangri-La Surabaya
MSBS
Deluxe kingsize-seng værelse ikke-ryger
Overnattede i nov. 2024
Par
17 anmeldelse
8.5/10
Meget god
Slået op den 1. jan. 2025
Nice room but the hotel facilities badly needs an upgrading especially the gym. The equipment is so out-dated. Friendly and very accommodating staff.
Oversæt
Svar fra overnatningssted: Dear MSBS,Thank you for sharing your feedback with us. We are pleased to hear that you found your room comfortable and our staff friendly and accommodating.We sincerely apologize for the condition of the gym equipment and appreciate your constructive comments. We understand the importance of maintaining high-quality facilities, and we are currently reviewing plans for upgrading our fitness center to better serve our guests' needs.Your feedback is invaluable to us, and we hope to welcome you back soon, offering you a renewed and enhanced experience at Shangri-La Surabaya.Warm regards,Shangri-La Surabaya
Sylvani
Deluxe kingsize-seng værelse ikke-ryger
Overnattede i maj 2024
Par
7 anmeldelse
10.0/10
Enestående
Slået op den 22. jul. 2024
Great location, great service, we have great experience staying here.
Oversæt
6/11
Svar fra overnatningssted: Dear SylvaniThank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.Best Regards,Shangri-La Surabaya
Jun Wei
Horizon Club Executive-værelse ikke-ryger
Overnattede i okt. 2024
Par
3 anmeldelse
9.5/10
Vidunderligt
Slået op den 4. dec. 2024
Celebrated my partner's birthday and was well accommodated. Cakes were abundant and balloons were setup before we arrived. Overall, a great experience.
Oversæt
Svar fra overnatningssted: Dear Jun Wei,Thank you for sharing your wonderful review and rating. We are delighted to hear that you had an enjoyable stay and that our services met your expectations. It would be our pleasure to welcome you back to Shangri-La Surabaya for another exceptional experience in the near future. Warm regards, Shangri-La Surabaya
Anonym bruger
Deluxe-dobbeltværelse ikke-ryger
Overnattede i mar. 2024
Familie
7 anmeldelse
9.0/10
Fantastisk
Slået op den 13. apr. 2024
Exceptional service and immaculate cleanliness made my recent stay at Shangri-la a truly delightful experience. From the moment I arrived, the staff went above and beyond to ensure my comfort and satisfaction. The attention to detail in maintaining cleanliness throughout the hotel was truly impressive. I felt at ease knowing that hygiene was a top priority. The room was not only tidy but also exuded a sense of freshness that enhanced my stay. Overall, I highly recommend Shangri-la for anyone seeking a luxurious and pristine accommodation experience.
Oversæt
Svar fra overnatningssted: Dear Anonymous UserThank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.Best Regards,Shangri-La Surabaya
Anonym bruger
Deluxe kingsize-seng værelse ikke-ryger
Overnattede i aug. 2024
Familie
74 anmeldelse
10.0/10
Enestående
Slået op den 28. sep. 2024
Rekomen hotel surabaya, fasilitas lengkap, kids friendly, booking dapat promo, mantull bgt, yukk stay disini
Oversæt
Svar fra overnatningssted: Dear Valuable GuestThank you for your wonderful rating and review. We are delighted to hear that you had a memorable experience with us. Your satisfaction is our utmost priority, and we look forward to welcoming you back for another exceptional stay soon.Warmest regards,Shangri-La Surabaya
Cunsin
Deluxe-dobbeltværelse ikke-ryger
Overnattede i nov. 2024
Familie
12 anmeldelse
10.0/10
Enestående
Slået op den 27. jan. 2025
location good.
room big.
breakfast very good.
all staff very helpfull
Oversæt
Svar fra overnatningssted: Dear Valued GuestThank you for sharing your wonderful review and rating. We are delighted to hear that you had an enjoyable stay and that our services met your expectations. It would be our pleasure to welcome you back to Shangri-La Surabaya for another exceptional experience in the near future. Warm regards, Shangri-La Surabaya
WingHong II
Deluxe kingsize-seng værelse ikke-ryger
Overnattede i feb. 2025
Forretningsrejsende
80 anmeldelse
9.5/10
Vidunderligt
Slået op den 20. mar. 2025
Good service
Nice ambience
Will come back
Oversæt
Luckstone8
Deluxe-dobbeltværelse ikke-ryger
Overnattede i mar. 2025
Forretningsrejsende
31 anmeldelse
7.5/10
Slået op den 19. apr. 2025
Hotel is good, but a little bit old.
Oversæt
MAHENDRA SANWALCHAND GANDHI
Deluxe kingsize-seng værelse ikke-ryger
Overnattede i jun. 2024
Forretningsrejsende
5 anmeldelse
10.0/10
Enestående
Slået op den 6. sep. 2024
A Truly Luxurious Stay at Shangri-La Surabaya!
I recently stayed at the Shangri-La Surabaya, and it was an unforgettable experience from start to finish! From the moment I arrived, the staff greeted me with warmth and professionalism, ensuring my comfort and satisfaction throughout my stay.
The room was spacious, elegantly designed, and equipped with all modern amenities, offering a perfect blend of luxury and comfort. The bed was incredibly comfortable, and the view of the city skyline from my window was breathtaking. I truly appreciated the attention to detail in the room’s setup and daily housekeeping.
The facilities at the hotel are top-notch! The pool area is a beautiful oasis – a perfect place to relax. I also enjoyed the gym, which was well-equipped for a good workout. But the real highlight for me was the spa. The treatments were rejuvenating, and the environment was serene, providing the perfect escape after a busy day.
Dining at Shangri-La Surabaya was an absolute delight. The breakfast buffet offered a wide selection of both local and international dishes, all prepared to perfection. Each meal was a treat for the taste buds, with attentive staff making the dining experience even more enjoyable.
The hotel’s location is also convenient, close to major attractions and shopping centers, making it easy to explore Surabaya. However, the hotel itself is so luxurious that you may not even want to leave!
Overall, my stay at Shangri-La Surabaya was exceptional. The combination of world-class service, luxurious accommodations, and outstanding facilities make this hotel a top choice for anyone visiting Surabaya. I highly recommend it and can't wait to return!
Oversæt
Svar fra overnatningssted: Dear MAHENDRA SANWALCHAND GANDHIThank you for your wonderful rating and review. We are delighted to hear that you had a memorable experience with us. Your satisfaction is our utmost priority, and we look forward to welcoming you back for another exceptional stay soon.Warmest regards,Shangri-La Surabaya
FlyingViolet
Deluxe-værelse med to enkeltsenge
Overnattede i nov. 2023
Rejs med venner
2 anmeldelse
10.0/10
Enestående
Slået op den 2. jan. 2024
I like the hotel design, very spacious and family-oriented environment. The staff are friendly and helpful with our early check-in request. The room is clear and the spa room is huge. The breakfast is a ritual and the food at the restaurants are delicious. I spent 2.5 hour enjoying the morning breakfast. I will come back again.
Oversæt
Svar fra overnatningssted: Dear Mr / Mrs WenjinThank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.Best Regards,Shangri-La Surabaya
wenneobb
Executive-værelse
Overnattede i dec. 2023
Familie
1 anmeldelse
10.0/10
Enestående
Slået op den 16. jan. 2024
good service, food also nice will come again will family and friends!
Oversæt
Svar fra overnatningssted: Dear Mr / Mrs WenseeThank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.Best Regards,Shangri-La Surabaya