Acqualina Resort and Residences

這家是Leading Hotels的選品，為了追星去的邁阿密，然後這家酒店所在的Sunny Isles正是本命住的海岸線，這酒店的好，無法言喻，就是老錢和貴族的服務級別，細節都太棒了，如果有機會去邁阿密，請一定去體驗。確實也是非常適合帶孩子去度假的好地方。大讚阿夸麗娜！ 值得花錢享受的海灘酒店。

We enjoyed our stay however there were inconsistencies with the staff. The staff at the adult pool were hardly there. We had dinner at Il Mulino Restaurant, the food was fine but the service was not at the level it should be for a restaurant at that level. Where the breakfast and beach staff was extremely tentative.

The property does not deliver on par with a a five star, # 1 hotel experience. The things we would critique are not individually “deal breakers” but all together, they are. And there are far too many. 1. Our reserved pool chairs were given away not once but twice. I understand the need for a one hour hold limit, but staff didn’t communicate this to us. 2. The shower products are abysmal! The scent is like bitter citrus rind. The worst we’ve ever smelled in over a dozen Miami hotels. Even worse, the dispensers are flimsy & awkward and do not dispense enough at once. Horrible. The hotel would also do well to get with the Miami hotel “trend” of pumping out some nice scent everywhere. 3. The omlette station location should be changed immediately. It’s a ridiculous wind tunnel for those placing their orders & waiting for them. Not to mention staff traffic. It’s chaos. 4. We had to ask for our promised Dyson hairdryer FOUR times before we finally got it. We had even called in advance about it. 5. Mulino - nowhere near the price tag. Too many servers. Long long waits. Surly host. Entire experience seems like a cash grab. Meatballs were bland & tough and completely overcooked. Very odd experience (almost creepy) that is “tired” and needs a complete overhaul. Avra was ten times better in every way. Newer, more vibrant. Better service. Top notch food, felt like a true hot spot. One enormous kudos to Rosa, concierge. She was knowledgeable, friendly, and fantastic!!

The suite with veranda was exceptional, and Avra and Il Mulino were fantastic!

We had the perfect holiday. Starting from the airport transfer which was really great. The reception from the hotel was very friendly and we immediately felt welcome. The employees are particularly noteworthy. Very friendly, warm and accommodating. The beach and the location was fantastic. The restaurants also highly recommended. The service was excellent. We will definitely come back!

Very good service , exceptional I would say .