Melia Sunny Beach All Inclusive

Just returned from a two week stay at Meliá Sunny Beach and have mixed feelings about our holiday. Overall, it was decent enough that we'd consider going back, but there are definitely areas for improvement. The Good: Spacious, comfortable rooms that were cleaned daily without fail Food quality was actually quite good - tasty and well-prepared Never had any issues securing sunbeds, which was a pleasant surprise given how busy the resort was Special mention to the cleaning staff who were absolutely lovely - always greeting us with smiles and friendly hellos whenever we passed them in the corridors Outstanding entertainment program - honestly probably the best we've experienced at any hotel. The entertainment team really knew how to put on a show and kept everyone engaged throughout our stay The guys working at the snack bar were brilliant - very happy and engaging, which made a real difference to the dining experience in the buffet restaurants. The Not-So-Good: While the food was nice, the menu became very repetitive after a few days - particularly noticeable over a two week stay. More variety would be welcome The resort was extremely busy, which created a hectic atmosphere at times Unfortunately, most of the staff seemed quite miserable and unwelcoming (with the notable exception of the cleaners and snack bar team) Some hygiene issues with certain staff members - understandably they work hard in intense heat, but personal hygiene standards need attention Major issue with maintenance response: We had problems with our air conditioning and had to report it to reception THREE times before they took action. Eventually they moved us to a different room mid-holiday, which was disruptive and shouldn't have been necessary if they'd addressed the issue promptly the first time Poor late arrival service: We checked in at 23:00 and asked reception if there was anywhere to get food. We were simply told "no food, all food is shut" with no alternatives offered. A couple of sandwiches or some snacks in the room would have been a nice touch for late arrivals Would I return? Yes, despite the issues. The positives outweigh the negatives, and for the price point, it offers decent value. The excellent entertainment alone makes it worth considering again. Hopefully the maintenance response times and service aspects will improve on future visits.

The animation team is fun and dynamic, especially Perry. « Aren’t you sick of winning? » We had a great time. Joanna and Alex

Just back and wanted to highly recommend this hotel to all. Check in was friendly, efficient, friendly, smooth and quick Arrived at 9pm. Straight to room - which was huge and comfortable. We have two double adjoining rooms in block 3 level 3. Pool view. Just amazing. Mini bar in room (empty) which can be used to keep drink cold. There is a water and coffee/hot chocolate machine on every floor. In every room is a glass water jar, so we filled the jar and placed it in the cooler. There is a free PIN code safe in the room Bathrooms are very modern and clean, the showers are amazing - so powerful. We all found the beds very comfortable PLENTY of food ALL DAY Standard restaurants (3 blocks, 3 restaurants) Snack bar round by the pool, 12 to 5 (I think) daily serving burgers, chips, chicken wings, ribs and hot dogs. Then another snack bar (almost hidden) at the very far end of the outside seating area in block 3. Serving bratzels, pork knuckle (amazingly soft meat) and some cabbage thing. Top this off with daily freshly made pizza (plain or pepperoni) 3 pools plus a toddler pool with slides. (Actually 4 pools as there is also an indoor pool) one of the pools has three water slides. Fully equipped modern, air conditioned gym. Almost on the beach. Just out the back door, cross the small road, over the wooden bridge, turn left and about 100m you will see a small sign for Melia beach. The hotel has their own sun-bed area included all inclusive. And on this section of the beach, the hotel has its own food and drinks bar. Serving panini’s and drinks. The hotel is close to the ‘busy strip’ but not close enough for any annoyance from it. There is a fun park 5 minute dander away. But again not close enough for any annoyance The staff work hard daily, with a full entertainment programme every day and night. Get involved if you want, or easily pass if you don’t. You get the standard early morning risers who sun-bed hog. But if towels are left unattended before 9am, the lifeguards lifted the towels and piled them on the table with a note explaining why. So if you do go down, stay! Pool towels supplied. You get tokens from reception at check in. These are exchanged for towels between 9am and 5pm at the back of the hotel. On site there are pool tables, tables tennis tables, bowling and a few other games. Check out is 12pm. You can keep the room if available. To do this ask at reception early on the morning of check out. This is chargeable. We didn’t use this as the storage option was acceptable and at the end of the day we used the ‘spa’ to get showered and changed. FYI there is only 1 shower so allow plenty of time Incase you hit a busy period. Lockers in this area also if you want to use once you are out of your room. In summary you will NOT be disappointed - so if considering booking. Just book it.

My communication with the hotel started before our visit as I emailed them with 3 different bookings (on 2 different arrival dates, 4 rooms) to see if we could all be placed in the same building and floor as I knew this hotel was massive. They had said they would try their best but couldn't guarantee it but when we arrived we were all put in building B and on the 7th floor so we already had a great impression! They also sent me some dietary info and menus for gluten free options via email so I knew they were fully aware of what was needed for food intolerances. We were a party of 10 ranging rom 7 months to 73 years and we all enjoyed this hotel and what they had to offer. Rooms - Very clean and spacious with loads of mirrors. The bed was really comfortable. The only thing we had a gripe about really was that the shower leaked over the bath so the floor constantly got wet but this is only minor. We were on the 7th floor with a view of the pools (and the sea) and we had a great view of the entertainment stage as well. My Parents had a room the other side and a view of the Sunny Beach Fairground, unfortunately the loud music went on into the early hours and they found it hard to sleep so I recommend a pool view room if you would be affected by this. Pool Areas - There were 3 larger pools and 2 of them were quite deep, the other was a good depth but always very busy especially as we had 30 degrees + temperatures so everyone wanted to cool off. Inflatables were allowed though and there is a lifeguard at every pool. Sunbeds are easy to get but a warning if you try and put your towels on them and leave them as they come round and take your towels off because they don't allow you to reserve them. Restaurants - There are 3 main restaurants, 1 in each building with outdoor seating too plus there is a chinese and indian restaurant too. No booking necessary just turn up. We did eat in the chinese and they did cater GF with rice noodles etc which was great but it was a strange concept as you cooked it yourself in a pot on the table. Probably better suited for couples as we had 2 pots on our table of 10 so it took ages for everyone to cook it. They were very good at showing me what I could eat and I cooked mine first so there was no contamination. The indian was also nice and they labelled everything so it was easy to see what I could have GF. In fact all the food in the restaurants were labelled and I was so glad as I don't like bothering people to show me what I can eat, it meant I could look at the labels and get what I wanted. They even had gluten free rolls at each meal and a small fridge GF with other delights clearly labelled. The snack bar was brilliant, I could eat the hot dogs, burgers and chips and the nice guy who served there said he had gluten free bread there if I wanted it! There were two other things worth mentioning on here that we hadn't seen before at an all inclusive hotel and we have stayed in a few - firstly the keycard

We had wonderful time at the Melia Sunny Beach managed by professional hotel team. I am happy and very satisfied that we chose the best hotel in Bulgaria. I will say that I understand that working with such a large number of customers is a really big challenge for team, but all team really overcome that challenge very well. Hotel team are oriented to customers (travelers) and their needs ( food, day and night entertainment). I have great respect all team empathy and really great efficiency, attention and kind heart shown.

Went here with my familiy last week. All over a great hotel, and we would definitly go again. + the animation team is GOLDEN. Really, they were amazing - so investeded in the kids and the programs. They went all in, in every activitity every day. Did I mention the kids? I am so grateful for each and every one of them (though we got closer to some of course) and how much and hard they worked to make my daughters week perfect. She (7) cried the whole night we were leaving, cause she got to care for them alot. + both the security and service is good! The hotel is BIG and it could be easy to get lost or feel insecure. But around every corner there are someone eager to help you find your way - and never was I scared of my children. There were guards in every pool and on the slides, who actually was showing attantion! There were also a guard at the gate facing the street who made sure that only guests came in. + cleanliness in the restaurants, by the poolside and general outdoors was good. Somebody, many actually, were just floating around (i did'nt even see them all the time, my trash was suddenly gone!) and cleaned up all the time. The trashcans were never too full either. + location is just perfect. ÷ We were not really that impressed about the cleaning of the rooms, but it wasn't so bad that we felt the need to complain either. ÷ it is insainly crowded in july, specially in and by the pools. You had to be up and out before 9 am to get a sunbed facing the sun. (Not that it was any problem for us.)