Gæstebruger
18. august 2024
The Cascades Sun City hotel advertises itself as 5-star, but our experience was anything but. The bathroom was dirty, with a persistent foul odor from the toilet despite daily cleaning. The shower was blocked and caused flooding, and by 6 pm, both rooms we booked had no hot water, leaving us unable to bathe. The wall-mounted phone charger was broken from the beginning. The rooms are designed with shared balcony access, allowing guests from other rooms to enter your space. On our second night, the neighboring guest was loudly talking on our balcony right in front of our room, disturbing our sleep. When we contacted security, they couldn’t reach her since she was outside on our porch, so they had to enter through our room to address the issue. The problems didn’t end there—poor soundproofing meant we could hear loud music from outside late into the night. For a so-called 5-star hotel, the experience was shockingly poor.
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