Hampton Inn Sumter

Went to Sumter, SC to show support for an Army buddy vendor station at the Food and Culture Festival. The hotel was a nice facility. One of their better onesI have stayed at. Huge dining area with big screen TVs. The room was very clean and comfortable. Very clean overall and tge staff presented professional and courteous. If I were to stay in Sumter again it would be here.

No conditioner in shower when I needed it . Tissue on the floor in an otherwise clean room upon arrival. Clock not set correct luggage . However.. great young woman at reception desk. It isn't the worst or the best place I've stayed on business

I travel bi-weekly for business, and only stay at Hilton Properties. I booked this hotel as I had a meeting in this town and thought I would just spend the evening there. Upon arrival to check in, there was no one at the front desk, I rang the bell and could hear folks talking in the back. No one came out and rang it again. Still no one. About 5 mins later, a nice young lady, who was helping someone else came back and was very cordial and checked me in. It did take a bit because she answered the phone and was helping someone with a remote control issue in their room. She yelled to the back at someone to help with the remote. I get my key, go to the elevator and the elevator smelled like someone had an "accident" in there and there was a "Wet Floor" Caution sign in the corner of the elevator. I wasn't felling great about this so far. As I am heading down the hallway to my room, the carpets are dirty and it smells musty and moldy. I get in the room and immediately put my bag against the door, which I have never done in 5 years of staying in Hiltons. I am 5'6 and could touch the ceiling with my elbows still bent. The room was very moldy smelling. I put my backpack on the desk and left my roller on the floor and left for my meeting. Upon coming back, I decided that I just didn't feel safe. I always listen to my gut. I grabbed my backpack and roller and just left. I didn't go out the front, because, again single female traveling alone, there were a group of men in the lobby and I didn't want to cause a scene and feel more uncomfortable. I left out the side where my vehicle was parked and went to another town to spend the night. When I returned home from my trip, I contacted Hilton for maybe a refund and to just discuss the hotel in general. A case file was created and the hotel GM called me about 15 mins later and was very unhappy with me. She was not concerned with why I felt unsafe or why I wasn't happy. She told me she couldn't control my feelings and that everything she has shows I stayed in the room. She wasn't giving me my money back and she would check with her "Executive" housekeeper about if I stayed in my room. She also very accusatory asked why I waited 2 days to call Hilton, to which I advised her I travel for work and I got home late last night, which really didn't matter when I called Hilton. She was rude, accusatory, and very uninterested in trying to learn why a woman traveling alone felt unsafe in her hotel. I would avoid this place for all women traveling solo.

This is a pretty standard Hampton Inn, which means it is entirely up to snuff. Good service, all the usual amenities. Our room was a bit small and could have used more storage for longer stays, but these are quibbles. Rest assured at this property.

Nice and Clean hotel in a good and safe location close to numerous restaurants and shopping. Rooms quiet. Mattress comfort 7 out of 10. Manager reception Mon-Wed includes light meal and beer. Only downside is irregular housekeeping.

Check in was a 20 minute waiting disaster. I travel for work and use only Hilton hotels and this was the longest check in ever. Despite the fact I had done the digital check in and just needed the key to load to the phone, they were beyond confused and never could figure out that I was already checked in. They need better training for sure.

Extremely friendly staff. Seamless check in Clean. Safe. Not as outdated as I was led to believe by some other reviews. Exceptionally good price point for a Hampton Inn. Good breakfast. Good parking. Pleasantly surprised

There are wonderful things to say about the Hampton Inn and the best of them all is that they are AMAZING. I will recommend the Hampton Inn to all of my family and friends that wants to visit Sumter, South Carolina.

We loved our stay and we'll always choose Hampton Inn. The room was clean as always. Also, I left two pairs of pants. Victoria is making sure the two items I left in the room are being shipping UPS back to me and she's going the extra mile to make sure to watch the tracking to ensure I get the package. The staff at the desk, and kitchen was super friendly and professional. The breakfast was always ready in much supply and very good. I would say above average. The gentleman at the front desk, Chauncey booked our stay and was excellent. He asked if I was a Hilton member and proceeded to look me up in the system and got us in a room super quick. We love Hampton Inn! Keep up the good work.