Houston Marriott Sugar Land

Great

一切都很好

酒店整體有點舊但還過得去 週邊很熱鬧

Recently stayed here and the location is great and convenient to shops and restaurants, all within walking distance. Rooms are decent but the front desk staff is lacking customer service skills. Would probably stay here again based on the location.

I came into the Marriott in Sugar Land, Texas with a problem with my reservation. Nicole helped me with the issue I had. She promptly fixed it and was absolutely phenomenal! She was very timely, extremely understanding and professional the entire time.

Awesome - even "super" service. Zineb checked me in at the front lobby desk. She is a lovely representative for the hotel. Gracious smile and SO HELPFUL to make sure I was happy. Also met the manager who was also extremely helpful and genuine about great service. One of the better experiences I have had - and I love Marriott anyway.

The location is perfect, situated in a vibrant area with easy access to shopping, dining, and entertainment options. I want to give a special mention to Zainab and Steven, who were exceptionally helpful during my stay. They went above and beyond to ensure I had everything I needed, providing top-notch service that made my experience even better. Their professionalism and dedication to making guests feel welcome truly stood out.

My check-in was very fast. I walked in to get directions on where to park as I wasn't able to find the free parking spot. I walked up to the desk and spoke to a Lady named Lisa, who immediately verified my ID, gave me my room keys, and directed me to the free parking a few steps by the entrance in a few minutes. I was very impressed. Looking forward to my parents enjoying their stay!

I truly enjoy my stay at the Houston Marriott Sugar Land Hotel. I have had the opportunity to stay there a couple times now for business purposes, and I will definitely be back many times for work travel. I plan to stay at the Houston Marriott Sugar Land each time as I appreciate the staff, the kindness, the communication, and the overall atmosphere. I also truly love the rooms as they are so comfortable. I have to personally thank Nicole who has gone above and beyond to assist me with my stays each time. She has been extremely helpful with my bookings, and ensuring I am taken care of as a guest. Nicole is very professional, courteous, and thorough in all she does. Nicole goes above and beyond to make sure that her guests are comfortable and happy. Nicole exemplifies the values of integrity, communication, compassion, care, teamwork, and professionalism. She is an amazing asset to the Houston Marriott Sugar Land Team, and they are lucky to have her.