Microtel Inn & Suites by Wyndham Sudbury

Hotel was very nice and clean. Pool and hot tub were also very well maintained. First day for breakfast was decent and server was nice but on the second morning item spots changed and when you asked the server on that day this one wasn’t very friendly and it seemed like an inconvenience to ask for anything. Everything else about this hotel was great and we would book again

Walked in & the young lady (forgot to ask for her name new hire) explained that the manager was just with another guest & she hadn’t been there long enough to check me in, which was fine. She was incredibly courteous & had me fill in the paperwork needed instructing me incredibly. At that time the manager came back & seamlessly checked me in. Kudos to the first young lady & I seriously hope this location holds onto her as her customer service skills are phenomenal! I have been in the same kind of business for almost 30 years & skills like this are incredibly hard to find. Great job!

When we got there, our room was not ready which is fine but it took one hour and a change of receptionist to get things rolling The first person had zero personality. Then, we got to our accessible room and sink was plugged, shower handle was just hanging there and not attcahed and for a person in a wheelchair that would be unacceptable. The room was very small and not as described on site. The hot tub was broken and to be fixed that first day and the next day the jets were broken. The tv remote did not work. If there was one positive is that we were able to cancel our 2nd night.