Green Apartments

I was bit reluctant to pay the deposit at first but took a chance as I was there for the marathon. But they really proved that new management is here and I got the deposit back within 2 days after checkout. Good value for money Location is really good and the building is nice and quite

This was a terrible experience was met by man wearing flip flops took photo of passport and charged us £150 for damage waiver (never before had this payment come of my account before it’s usually just held in case of any damages)room was up 3 flights of stairs which smelt of **** and was very dirty.Inside room was also uncleaned lots of holes in walls and bedding not clean,rips in seats and TV didn’t work.The worst area was the kitchen grime every where cooker was disgusting with grease stains and rust cupboards broken and dirty glasses and plates.The bathroom had only 2 small towels even though there was 3 of us?and cheap used shampoo and toilet paper.There was missing light bulbs in hallway and whole apartment was badly and cheaply furnished with gaps in floor. We had booked 2 nights but only spent 1 night due to disgusting apartment it was worsed we had ever stopped in and couldn’t wait to get out.Please do not stay here please avoid and do not pay £150 damage waiver as others have had trouble getting it back which I’m sure so will we.I would struggle to give this anymore than a 1 out of 10

Awful Con Don’t pay the deposit In fact don’t go there They won’t give you your money back Spoken to ******* and the bank. They can’t do anything So just don’t pay them and don’t go there Look at other reviews we’ve all said about the deposit. It’s true they won’t give it back

Every single attempt to communicate with them was totally ignored. 13 phone calls, 3 texts and 5 messages through the messaging portal. We were told that someone would greet us upon arrival. Spent over an hour loitering about until I angrily tried the front door and found the staff myself. I was also told that they only provide cutlery and crockery, not cooking utensils, pots or pans. They knew there were three of us staying, and yet they thought it wise to provide two towels. No WiFi. No markings on the hob, we just had to guess. There is a £10 daily parking fee, which they don't advertise and try to sting you for upon arrival. Was asked to give a £250 refundable deposit but never saw it again. Worst customer service ever! Thieving *****. Do not stay here. You have been warned.

This place is basic but okay for the price. It needs some TLC but that isn't the problem. The owners require at refundable £250 security deposit that apparently will be refunded within 14 days. That unfortunately isn't the case and the owners are currently ignoring me. They were prompt and forthcoming prior to my stay however they are actively ignoring me now. They also required photos of me and my 3 friends driving licences. It all felt a bit suspicious to me. I would AVOID AT ALL COSTS!!!

I had an incredibly frustrating experience that compelled me to share my feedback. Upon arriving at the designated location, I found myself waiting somewhere around the building for an extended period, eagerly anticipating the arrival details that were supposed to be provided promptly. To my dismay, not only did I not receive any log-in information, but my numerous calls and messages seeking assistance went completely unanswered. The lack of communication left me stranded and feeling completely abandoned as I stood outside with no access to the accommodation I had booked. This not only disrupted my travel plans but also left me in a vulnerable situation. To make matters worse, when I attempted to address this issue with *********** customer service, the response I received was shockingly unhelpful. I was informed that I couldn't get a refund, leaving me without any recourse for the inconvenience and stress caused by this neglectful experience. This complete lack of responsiveness and the refusal to offer a refund is utterly unacceptable. As a customer, I expect a basic level of service, including timely communication and support when facing issues.