Hôtel le Bristol Strasbourg Gare

Overall good service and room

Positives The hotel is in an excellent situation right opposite the Gare. Strasbourg is a very beautiful city, everything was within easy walking distance, including the Christmas markets. The staff were very friendly and helpful. The room was clean. Negatives We had paid for a superior room and expected something a bit special. The en-suite had a newly installed shower, toilet and washbasin but the rest of the room had been ignored. Rusty pipes, chipped paint etc. The toilet roll spent more time on the floor than it did on the badly fixed holder. The bedroom carpet was very thin and badly wrinkled - a trip hazard! The glass door of the wardrobe had a long crack covered over with tape. Breakfast not great for gluten free, despite the hotel assuring us twice, before arrival, that they could cater. We asked for boiled egg and was told the boiler was broken!

I would recommend the hotel for a short stay for a business or family trip. It is perfectly located, near Central Railway station, which is a perfect option if you arrive late or check out early (Lufthansa bus stop is exactly at 50m). Quite small rooms, but with comfortable bed. Nothing to say about the breakfast, as I preferred to have a coffee and croissant in the boulangeries that are many around and "corrupt" you with their incredible aroma (no chances to diet in Strasbourg). And, yes, there is no noise, despite location.

This is my first time writing a bad review. We didn’t had any trouble anywhere in Alsace region or France, but in this hotel, the receptionist are terrible its like you’re doing them a favor when you do a check in, they tried to charge us double after we already payed. I understand if it’s only one person in bad mood but all 3 receptionists are bad, very very unprofessional and unpleasant people (specially the blond woman who honestly did nothing to help us). They left the room dirty with towels and bed sheets on the floor. Honestly the room was cleaner when we left than when we arrived. They refused to see the room and said they will only can have us clean towels. After they told me to write the hotel director to ask for a free breakfast (I’m sorry free breakfast is not a solution, we already had breakfast included btw) then they said “sorry we can’t give you free breakfast… “ honestly it’s like a joke, anywhere there are worst places to stay but you can find better offers than this place.

Modest sized room with comfortable bed. Good location just across from the train station and 10-15 min walk to the historical and shopping areas. Good choice of breakfast. I would put it among the top four hotels in the train station area

a small, cozy, homey hotel with excellent front desk service, especially Saroya and also Raphael. We had a wheelchair, all accommodations were made to make us comfortable. Great location. Wholeheartedly recommend!