Name: Zanzibar Serena Hotel
Address: Shangani St, Stone Town, Zanzibar West, Tanzania, Shangani St, Overseas, Tanzania
Rating: 8.6

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Room, Balcony, View from the room and Restaurant is really nice. But only one thing they need to improve in their reception customer service. 

Room I signed when I check in and Room I really received was different. They changed the room without notice. I asked why they said it's same room inside. But it was totally different. Changed room has no privacy at all. We have to close the window during the stay. 

And I asked for late check out when I check in. They told me to check last day in the morning. In last day, I asked again for 2hrs late check out. They refused my request even didn't check the system. Just say NO. I am very disappointed with their attitude. And when I checked the site there were plenty room left. 

As everyone knows Zanzibar is the holiday place. Most of 5 star hotels in holiday place, they run check out time very flexible due to flight time. No deserve to have 5 stars in customer service.

很有歷史感的酒店，住的房間在三樓，推開窗能看見海

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8.1km from Abeid Amani Karume International Airport

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Udforsk billeder af 102 Zanzibar Serena Hotel, der viser værelser, spiseområder, badeværelser, fritidsfaciliteter og meget mere. Se hotelbilleder, der er uploadet af gæster fra verificerede anmeldelser.

102 Zanzibar Serena Hotel Billeder og fotos | Trip.com

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Stone Town

Tanzania

Unguja Mjini Magharibi

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Zanzibar Serena Hotel billeder

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