Premier Inn Stoke-On-Trent (Hanley)

Absolutely awful and dirty , thick dust all on top of head board and under bed side tables , food marks on wall and hair in bath plug, we had to rush out when we got to are room so couldnt tell reception, then reception was closed when we got back at 10 and left at 11 and no one in reception again as sign up saying closed , we have put a complaint to premier inn and they not interested and basically saying we are lying

Hanley Premier Inn, Etruria is one of the best hotels the wife & I have stayed at. The staff are so welcoming, friendly, approachable but always professional. The room is comfortable including the wet room provided, fully serviced. The food was great, the hotel was clean & so inviting. I would like to commend all the staff, reception, dining & cleaners who were working & available whilst we were at the hotel, I can name four team members, Libby, Rosie, Bridie & Joseph but every member of the staff were exceptional, sorry for those whose names I couldn't remember. The hotel is also situated in a place where all the local towns are easily accessible which was brilliant for us as we can't get around as easy as when we were younger 😉. A HUGE THANK YOU to every team member at Etruria Premier Inn, we will be back.

Came here tonight after an emergency flooding at my house. Fantastic service from Nathan at the front desk, kind and compassionate. Thank you so much for your kindness.