Premier Inn Stockton-on-Tees (Teesside)

Very standard premier inn. Comfortable bed Quiet and clean Beefeater next door for meals- standard stuff there A bit tired- bathroom sink chipped Carpet - mucky brown and although I’m sure hoovered was dated and I didn’t want to walk on it Vending machine in lobby

This was the worst premier inn I’ve ever stayed in. The room was tired and had stained carpets. The bed only had one pillow each which had a very strong smell of sweat. When I asked at reception for different pillows they explained there were no clean pillow cases so had to use the additional pillows from the top of the wardrobe. These pillows had clearly been used and were not clean. We were brought two additional cushions. Later I went to reception to ask to upgrade to the meal deal and was met with hostility. I felt awkward and apologised saying I felt like a pain. The male at reception then said “yes you are, don’t come back again”. I’ve honestly never been so badly treated especially when we’d paid next to £100 for the privilege. The hotel was in a terrible state of repair and the reception staff were so rude. The room was damp, the door frames were battered, there was a hand mark in the headboard. The housekeeping staff were lovely and the staff at the restaurant were also lovely - they didn’t seem surprised at all with our experience of the premier inn reception staff. I would never return here and would strongly discourage anyone else to. It was a dreadful experience.

thank you to this hotel for a great stay was here for family get together as it had been a while and we were so impressed with everything really it was nice food in the pub next door and the staff especially kev on check in and later on when we came back in was great. 5 star service