Radisson Blu Royal Viking Hotel, Stockholm

Finnair left our luggages behind at Helsinki and sent them to Radisson Blu Royal Viking Hotel the next day. Even though we had already advised Front Office to expect the luggages come in either in the afternoon or the next morning and they promised to sent them to our room, but no one informed us the luggages arrived until we called the Front Office on the next day at around 16:08, after Finnair email us the luggages were arrived at 10:00. They said they would send them to our room, but still they didn't until we went back to the hotel at around 19:30, the luggages were not in the room. We called Front Office again, the luggages finally sent to our room at 20:00. One of the suitcases was very damaged and missed a wheel, the concierge staff claimed that it was damaged by the time they received the luggages and they would issue us a letter to clarify the damage and the late arrived luggages. Unfortunately, we met 2 Front Desk staff, Rudlant and Philip, whom neglected our inquiry on the check out day. We asked for the said letter and Rudlant acted very rude and impatient. She claimed that she won't issue such letter to us. Then we told her if the hotel didn't provide any evidence to prove the luggage was not damaged by them, we asked for the compensation from the hotel instead of Finnair/delivery company/insurance. Then Philip sent us an email with only one sentence without mentioning the delay of sending the luggages to our room, date and time thing happened, see email content "Hello, I can confirm that the bag we received was very damaged, the bottom part of the bag missed wheels.". It's really a terrible experience.

Nice hotel lobby. Rooms are okay could do with renovation and a silverfish in my bathroom.

Great hotel right next to the Central station, so convenient that there's even an entrance to the station beside the hotel. We got our room upgraded so it was terrific. Daily housekeeping without having to ask, which is a refreshing change. Only small annoying thing is you have to pay extra to use the pool. Highly recommend overall.