Greenwoods Hotel & Spa

I will start with the positive bits, the grounds are amazing and clean the bar area is very luxury and relaxing, the spa was really good and our room was great, now for the negatives, the food in the restaurant was awful, had the ribeye steak and was so tough and full of gristle, was inedible, next morning breakfast was even worse, barly cooked bacon, more fat then meat, 2 very over cooked fried eggs and a strange flavoured sausage was also very tough, zero our of five for food, now our room, even though our room was very nice and luxury, the bathroom was disgusting the floor by the bath covered in limescale, the shower screen seal full of mold and limescale, I felt very dirty in that bathroom.

My husband and I stayed at Greenwood Hotel and Spa in Stock for one night on 5/7/24 for a night's accommodation and breakfast for £199. We watched tv in our room number 33 until about 10.00. There was an event going on in the function room practically opposite our room across a courtyard. The music wasn't an issue but people constantly congregating in the courtyard vaping and smoking, getting increasingly louder as time went on. It was a Prom but they should have been inside or at the back of the building away from the rooms and should have been asked to be respectful to other guests. They were that loud that they sounded as if they were actually in our room and the Windows were closed. At about 11.00 I rang Reception to enquire how long this would go on for as we were unable to sleep. They said midnight and a message would be left for the Manager to contact me about my complaint. I went downstairs at about 11.55 to speak to a Manager as the website states there is always one on the premises. At about 12.15 Gabon came over and said she was one of the Managers and could she help. I advised I wasn't happy about being allocated the room near the courtyard due to the noise and I didn't find it acceptable that we were not advised about this and given the opportunity to move to a quieter room for the money it had cost. She said it was a hotel and had to make money and the guests at the function had paid and had the right to enjoy themselves. Quite frankly I agree they are but not at my or anyone else's expense. I got the impression she didn't care about my complaint and she wasn't really listening and was not bothered. I said I wanted to speak to Mani, the Manager she then said he was dealing with an issue at the prom, very convenient, and would be a while. I said I would wait and she offered me a drink so I had a cup of tea. At about 12.45 Lauren came over to me and said Mani was tied up and wouldn't be able to see me. I said I wasn't impressed and again I found her attitude and customer service incredibly questionable. We finally went to sleep at about 2am both with a headache. In the morning we had breakfast which was gorgeous and the best part of our stay unfortunately. Even though reception said they would leave a note for a Manager, nobody contacted me. I find it deplorable that the management don't take customer service seriously and totally ignore matters as they are in the "too difficult box". Surely a hotel should offer the opportunity of a good night's sleep at a reasonable time otherwise all the bells and whistles make it pointless if you don't get a decent night's sleep. I wrote a complaint on 6/7/24 and have not received as much as an acknowledgement as of today's date. Avoid if you want to sleep in your room.

We would like to extend a huge thank you to everyone at Greenwoods for making our Christmas Party a truly enjoyable experience, especially Sasha. We hired the Garden Suite which was decorated so beautifully for the festive season. The service, organisation and all round consideration to our requirements was brilliant. The evening went smoothly, food and DJ were fab and all our team had the best evening. Thank you x

This review is about our experience at Ellies restaurant. The food was tepid and our vegetables very hard. Turkey tough. The deserts of baileys cheesecake did not taste of baileys. Our coffees were not hot either. Good service but will not return due to very disappointing food. This was a special meal with my two friends for Christmas but we felt let down by the quality of the meal.

We have today left Greenwoods after spending 2 days and nights there. So a nice place. As it’s so near Christmas the decorations and atmosphere was top notch. Room food, and especially afternoon was exceptional. Staff were generally busy, but still managed attentive service with a smile, we totally enjoyed the whole experience. Well done all at Greenwoods, and thankyou.

Thank you for providing such an exceptional venue and outstanding service for our baby shower. Our guests couldn’t stop saying about the beautiful setting, the attentive staff, and the absolutely delicious food. Everyone had a fantastic time, and the entire experience exceeded our expectations. We’re already looking forward to planning our next event with you. Thank you once again for making this special occasion truly unforgettable!