Newby Bridge Hotel anmeldelser

Spent a few days here, lovely quaint hotel with real fires burning. Meals good with generous portions. Plenty of choice for Breakfast. Friendly staff. Central for visiting Windermere and Ulverston. We got room with Four poster bed! Which was comfy! All for a Great Deal. We’ll be back!

Perfect one night stay at the Hotel at the end of October. Staff were wonderfully accommodating to our needs (a foot injury and a 3 year old!) resulting in a fabulous upgrade to one of their pods with a jacuzzi. It's our second stay at the hotel and it's a perfect location at a reasonable price for visiting Cumbria Zoo, Ulverston, the Transport Museum and the main reason for our trip - the Steam Railway and Boat trip to Bowness. Breakfast is awesome and as we were staying on their 'Kids Stay free' £100 a night deals we couldn't have asked for more. We will be back!

Just got back from a wonderful two days here. We rented one of the woodland cabins with hot tub and we were really impressed. The staff are very friendly and efficient and we ended up eating at the restaurant both nights because the food was so yummy. We left feeling refreshed and relaxed.

The hotel was amazing. Everyone is so helpful and friendly. The food was delicious and really fast service. The bar was well stocked with plenty to choose from. My room was immaculate fresh and clean. Great location if your needed a base to start exploring the lake District.

So from the outside the building looks run down, we arrived early and spoke to a helpful lady on reception, we stayed and had a light lunch which was really good. When we checked in later we were disappointed to find our superior room was not that at all. Our lake view was just about visible. The room was dark and in need of an update. The toilet had continuous water running, the extractor fan was extremely loud, the sealant around the bath had black mould patches and also around the sink plug hole. The heated towel rail needed a clean. Every part of the room floor squeaked, as did the four poster bed every time I turned over. The wardrobe door didn’t open but did on its own 10 minutes later! The bar staff were lovely and helpful and the food was pretty good for an evening meal. On checkout, I told the receptionist about the door but it was dismissed as a faulty towers wardrobe, she also said we needed to pay for drinks from the bar which we’d not done as we’d paid for our drinks each time we ordered…I’m surprised you don’t have to show your room key every time you want to add something to the room bill, I’m not entirely sure she believed us when we said they weren’t ours. Unfortunately we didn’t feel the price warranted what we got.

What a beautiful place to stay and we traveled with our doggy who was made to feel as welcome as us, the mangers especially Sylvia were exceptional, very professional supportive & kind they all went above and beyond to make our stay as comfortable as possible. The pub area is immaculate & plenty of space between tables , the waiting / bar staff were friendly & WOW the food is superb we ate here for 5 nights and it was just exceptional. The Room was large with access to the garden , comfortable beds , the cleaning staff kept the room lovely & clean , swimming pool beautiful gardens. Good sized car park surrounding areas beautiful with easy access to Windermere & surrounding places of interest. We were so very impressed we have booked a return stay for longer , honestly the management team & all the staff are simply the best we have met. Don’t hesitate to book.

We spent one night here,and we are really pleased with everything. We will recommend to our friends and family. The food, accommodation and all the facilities are perfect. All the staff are very friendly and accommodating. They are playing with the children and make them to feel welcome.

My first Christmas on a coach tour for a number of years. The staff and management were superb - friendly, professional and eager to please. The room was spacious and comfortable and the bathroom superb. A Christmas card and gift awaited on arrival. The food was superb, particularly the Christmas lunch. A hot drink and seasonal pastry awaited us on our return from our days out. The public areas are cosy and full of sofas. These could do with renovating as they are very low and need respringing - a minor criticism which did not spoil our enjoyment. The owner could learn something about customer service from his staff. Thank you for an enjoyable Christmas.

Not a great start when we got there someone had booked us in for the 31st January instead of the 31st of December no idea how they managed it because at the time of booking they asked if we would be joining them for New Year’s Eve dinner. So the garden room we wanted was booked so we had to mess around going in one room for one night and move to another room for the next. Everything after that was just nice however must say all the staff are a credit to the hotel nothing too much trouble and very helpful and polite.

We had a lovely stay, but the place could do with a little TLC. The ‘spa’ area could definitely do with deep cleaning and updating. It didn’t feel ‘fresh’ at all and was very tired. The staff on reception were great, but the bar/waiting staff seemed a little standoffish at times. Breakfast was okay. We had to constantly ask for things to be ‘topped up’. No one seemed to use their initiative, and they’d run out of several things. We would however return if visiting the south lakes.

How disappointing. We fancied a new year getaway to the Lake District so researched for somewhere with good facilities as we would be travelling by train. Newby Bridge advertises dining facilities plus bar and bar dining, spa, and room service This is all very important as the hotel is not in a town or particularly close to other options and we just wanted to chill whilst being able to do some work, particularly as we were both getting over a bad bout of flu. Sadly it all went downhill from the start . When checking in on Sunday I asked about breakfast in the room for the next morning (as advertised) and was told that was not possible as they can’t do that when they are ‘a bit busy ‘. Apparently i could try phoning down in the morning to see what was available… The next morning I just went down myself and grabbed a plate of fried eggs …. Later on Monday , we asked about food in the bar, to be told that the kitchen was not open until 5.30. And they had no availability anyway for the rest of the day. I said we are staying here , what else can we do ? After some discussions the manageress said I can book you for 8.30 as we are very busy before then . At this time the bar had 4 tables occupied, the bar dining area had 2 tables occupied, no one had food though . Drinks service at bar was also glacially slow even though it was only half full. We waited and waited in the lounge area, then asked again around 7, to be told ‘we have a table of 8 and a table of 14 due so are very busy ‘ . Again I checked , no one was actually being served food still …. Including in the hotel dining room although 2 tables were occupied. On questioning further as to why we couldn’t get food , I was told to ‘check their terms and conditions!’ I asked if they did room service - ‘oh yes we do room service’ ‘great, please can I have some room service then ?’ ‘Oh no , we can’t do that as we are a bit busy !’ If you are running a hotel which advertises certain services including the provision of food, it’s a very poor show if you can’t provide this if 2 tables makes you ‘a bit busy ‘ At no time did anyone actually apologise for the lack of service or facilities, it seemed to be our fault for expecting too much . We gave up and went to our room very disappointed and hungry. We had booked a 5 night stay but really couldn’t face more arguments over poor service and lack of food particularly as it was New Year’s Eve the next day so researched and found some other hotels with availability about 30 minutes away. The next morning we checked out saying we wanted to leave due to the poor service and facilities. The manageress still couldn’t bring herself to apologise for the situation, stressed how busy they were, but did agree to refund the unused nights. Think she was glad to see us go. Moral of the story is - if you run a hotel and are busy so can’t provide advertised services then get more staff. Failing that, apologise and don’t make your customers feel like they are a nuisa

Clean, comfortable room Reception staff attentive and friendly Pool area ok but steam room not working Breakfast good but the two staff were poor, cups, fresh bread, butter missing and tables not cleared. Ok for a short break but hotel dated in areas and items, boxes etc left in public areas.

Myself and my partner with three dogs dined and stayed at the hotel Christmas Eve. Dogs are not just accepted but genuinely welcome. Staff were so genuinely nice, happy, polite and efficient at what was a very busy time of year for them. The hotel was cosy with a relaxed atmosphere, the room was clean, food was nice, prices reasonable, parking was included, and we were kindly permitted to leave the car there while we went walking for a few hours after we'd checked out. Subsequently we returned to the bar area for drinks in front of the roaring log fire. It was our first stay, and we'd definitely return.

The staff were soo lovely, the breakfast and dinner options impeccable. It was my first time at the Lakes and it was a solo birthday trip and the staff did a pack of chocolates for me as well. The woodland cabins with the hot tub was the best experience ever out of them all.