Newby Bridge Hotel

Perfect one night stay at the Hotel at the end of October. Staff were wonderfully accommodating to our needs (a foot injury and a 3 year old!) resulting in a fabulous upgrade to one of their pods with a jacuzzi. It's our second stay at the hotel and it's a perfect location at a reasonable price for visiting Cumbria Zoo, Ulverston, the Transport Museum and the main reason for our trip - the Steam Railway and Boat trip to Bowness. Breakfast is awesome and as we were staying on their 'Kids Stay free' £100 a night deals we couldn't have asked for more. We will be back!

So from the outside the building looks run down, we arrived early and spoke to a helpful lady on reception, we stayed and had a light lunch which was really good. When we checked in later we were disappointed to find our superior room was not that at all. Our lake view was just about visible. The room was dark and in need of an update. The toilet had continuous water running, the extractor fan was extremely loud, the sealant around the bath had black mould patches and also around the sink plug hole. The heated towel rail needed a clean. Every part of the room floor squeaked, as did the four poster bed every time I turned over. The wardrobe door didn’t open but did on its own 10 minutes later! The bar staff were lovely and helpful and the food was pretty good for an evening meal. On checkout, I told the receptionist about the door but it was dismissed as a faulty towers wardrobe, she also said we needed to pay for drinks from the bar which we’d not done as we’d paid for our drinks each time we ordered…I’m surprised you don’t have to show your room key every time you want to add something to the room bill, I’m not entirely sure she believed us when we said they weren’t ours. Unfortunately we didn’t feel the price warranted what we got.

The staff were soo lovely, the breakfast and dinner options impeccable. It was my first time at the Lakes and it was a solo birthday trip and the staff did a pack of chocolates for me as well. The woodland cabins with the hot tub was the best experience ever out of them all.