Days Inn by Wyndham Statesville

Had to travel here for a family emergency. Hotel room was okay. It could have been cleaned better.

I am from Greensboro and was asked by a friend for some help. The situation was her parents house burnt down while they were on vacation and the parents have been living out of a broke down car they own. I offered my help. I booked a new night stay on Trip.com for Days Inn by Wyndham in Statesville. On Trip.com I made sure of a free cancellation. Trip.com did not specify when the free cancellation was valid. Because of the situation it was after one in the morning I booked the one night stay for my friends parents. Upon arrival the hotel declined us because the booking time was for Wednesday, May 4th. It was 2am on Wednesday May 4th at this time. I asked if I could rebook and the gentleman working the window slapped a paper against it and said "read". The paper had a section circled saying there is a $200 accomodations fee. I asked about cancelling since that, "was listed as an option". They declined being able to and told me to call customer service. I paid nearly $80 for a room that cannot be stayed at and now the parents are still homeless in a broken down car. I spoke with customer service they said they'd try either to reimburse me and around 5am I received an email explaining how they tried everything but the Inn would not comply or pay me back. I offered to rebook for the night I was there as long as I was reimbursed for the night they did not stay. So with I high recommend staying away from this Inn I was served with disrespect and I honestly want to say we were discriminated against. The man working at the Inn window for checking In tried to refuse allowing me to check in because"I looked young" I handed him my driver's license and he finally started to listen. But his actions were frankly rude. He turned his back to me while speaking about 80% of the conversation and told us we were not staying there without paying an accomodation fee. Even if I wanted to book that night I'd need to pay $200 just for entering. So, sorry I'm writing a negative review but I am $80 short now because of a Inn at Statesville refusing to allow a family which home burnt down to stay the night for one night which I remind you is paid. I am highly disappointed and will never return to this Inn, the service was awful.

Unbelievable that this place is even allowed to operate as a hotel!!! And the $100 "refundable deposit" at check-in is a joke (apparently to cover any damages done to the rooms). I received my "deposit refund" a week after checking out - but not the full amount....for some reason I was only refunded $92.18??? Called the front desk and spoke to a young lady - she would not give me her name (company policy she said) when I requested it for my records on whom I spoke with - she would also not give me her bosses name. The rooms are nasty, the area is nasty and sketchy and apparently the people at the front desk are not honest. DO NOT STAY AT THIS HOTEL!!!!!!!!

Felt like you were going to fall through the floor. Room was awful. Will never stay here again. Got charge an extra 20 for some bogus cleaning reason. We stay in Statesville on our way to and from Florida. First time for this hotel and last. Next time going to stay at my usual Comfort Inn.

Best location on to/from Florida, we never stayed here first time but it’s worth it add price is way better than others. Yes to go breakfast but I feel it’s cheaper than other on this exit with the same type room.

Rooms were nice and big bathroom was a Lil tight but worked I would definitely will stay there again would of been perfect if they had a hot breakfast bar but they are remodeling so maybe that will be In the plans overall for the money great hotel

I enjoyed my stay, I had a private room, at the end of the row. Service was quick and on time. Checkout was quick. The room was clean when I checked in, and the receptionist was friendly and nice upon greeting me.

We stayed 1 night and even that was too much. The room smelled like urine and the bedside lamps are a perfect example of a fire hazard. We were trying to move across the country by car and this made the move very upsetting. We were told 67 bucks over the phone for 2 adults and 1 dog non-smoking. We ended up paying 182 at check in. They didn't give us an itemized respite nor did they explain the price beyond saying "it's a 100 deposit and will be returned to you after check out". 5 days later and I still haven't received it. This was byfar the worst experience I've ever had with any inn/hotel. Do not recommend at all.

Clean. Updated. Older. Comfortable (I’m highly judgmental here). Would stay here again for a road side stop. It’s not luxurious but it more than suffices and more than met my expectations. Pet friendly was a big selling point for me.