Creta Palm Resort Hotel & Apartments

A hotel or a collection of scattered houses? Every time we went to our apartment we had to pass a dark alley with passing cars. We had bought half board. Half board is a food and drink package often offered in hotels. But in this hotel even water was not included. The only meat dish in the restaurant ran out in the first quarter or half an hour. Customer service was unhelpful and surly. The sun loungers round Boda Pole were not even enough for a quarter of the guests. At the sea you had to pay for the sun loungers.

We chose this hotel because it looked lovely and was near Chania. Firstly, the good things about this hotel were the rooms, nice and spacious, beds comfy and they were cleaned daily. The barman was friendly and always made of point of asking how you were. The pool area was nice and cleaned regularly. So the not so great things were, no tea and coffee in the rooms, reception staff could of been more friendly and smiled more, food was mediocre (really not much choice at all), if you went to dinner later even less, occasionally we were asked if we wanted a drink with tea, sometimes we were just ignored, I didn’t order a cocktail at the bar because I thought €9 was very expensive. This hotel was supposed to have entertainment but out of the whole week they did karaoke once. Was very disappointing as it was advertised until the end of October. When we checked out, we weren’t asked how our stay was, which was very unprofessional. Will not return.

Arrived early hours of the morning and there were rolls and 2 bottles of water waiting for us. There was a tax to pay €49. The room was very spacious. Comfy beds, little kitchenette. Towel were changed daily. We paid €15 for a safe and €12 for beach towels which you could change twice in the week. The food was brilliant plenty of choice. My only negative point was at breakfast time they had a 2 slice toaster for the whole hotel. There was not much entertainment as it was end of the season. We got the bus into Chania €2 each plenty of buses run regularly. We also got the bus into Platanias which is a large modern resort. All the staff are so friendly and helpful. I would recommend this hotel.