Natalie W
31. juli 2024
Last year in December I booked via the Saracens Webpage a double room for myself and my husband, to stay end of June for the Cheese Festival at the Stafford Showground. Nearer the time, approx. 4 weeks before our arrival, I was not able check my booking and the system did not let me log in. After emailing the Hotel, I had a reply days later that the booking program has changed and that my booking is available and that I didn't need to worry. I have sent an email back asking some more question, to which I have never had a reply. On arrival we then had to ask for a taxi to the site. Coming back in the afternoon we sat outside in the beer garden, surrounded by kids, running round wild, trashing the trees, and young adults spitting and swearing, we left to go for a walk and found much better and nicer restaurant in the village. Our room (Cosy) was tiny, couldn't swing a cat, warm and overlooking the carpark, the fan of the cooling unit was making noises, the kettle in the room had some fancy filter in it which was not working as it is properly past its use by date and needs replacing, lots of little white floaters in the water in the kettle, so coffee or tea was off the menu for us, after a while we fell asleep, noises started again at 5.30 am, banging doors, scratching chairs on floor below, eventually we went down for breakfast and mentioned that we are up since early in the morning due to the noise, there was no apology or anything, just a mentioned that staff only turns up at 7.30 am, so there couldn't have been any noises that early. (More or less, we were told that we are liars!) Been sat in a corner, under a loudspeaker, blaring some French music into our ears we ordered breakfast, my husband’s white bread bacon butty was uneatable, bread stale and bacon cold, my full English was cold, coffee was lukewarm and orange juice was served with ice cubes ?!? WHY ?? No one was interested if we enjoyed our breakfast or our stay when we checked out. We only stayed here for its close location to the Stafford Showground, might have to look for somewhere else next year.
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