Romantik Hotel Im Weissen Rössl

本來對這家酒店希望很大，到了以後發現簡直設施太陳舊。服務沒一樣好的，首先客房不提供拖鞋，免費礦泉水，都不提供。房間毛巾灰灰的。前台和走廊遇到任何一個員工都面無表情，也不知道驕傲個什麼勁，沒有禮貌用語。最可惡的退房的時候莫名其妙説我們有晚餐消費100歐元，我説你拿出我晚餐簽字賬單，前台工作人員馬上改口説：哦，你們沒用晚餐啊，那我給你免除掉。這麼明顯的搶錢比**都可恨，如果退房不仔細核對，肯定莫名其妙要被騙100歐元。

這家酒店幾乎毀了我們一家出遊的全部好心情。我們入住的第二天是我夫人生日，所以我們挑了這家寫着景色排名當地第一的酒店，並且選擇了套房，按照訂房時的照片介紹，這間房的陽台是面對湖的，湖景非常漂亮。為了這間房，我們付出了一晚近七千人民幣，並且訂了三晚。到了酒店入住後，我們發現房間陽台不面湖，有一個地方能看到湖，要從幾間房的屋頂上看過去，景色和網站照片完全不同。於是我們和酒店溝通，説這間房就是我們訂的房，我們拿出照片，仍然説沒有差別。我們讓攜程幫忙溝通，酒店仍然説既不能調房間，也不能提前退房。怎麼説呢，作為一個經常住酒店的人，面對這種無賴，我也是無計可施。 Ps.我們住了三晚，有兩晚入住了台灣旅行團，他們對台灣人非常客氣，我見了兩個台灣客人要求升房就免費升了。 我們退房時，要收我們33歐元，説迷你吧費用，我説我沒有動min迷你吧裏任何東西，確實沒收，但那表情就是我非要耍**佔他們便宜，讓我吃了蒼蠅一樣噁心🤮

在湖區最好的選擇，早餐非常喜歡，一定留好充裕的時間吃早餐，這樣的話就可以感受到靜靜地看着湖景喝着咖啡的愜意

這家酒店是湖區最好的一家酒店 無論外面還是裏面都太美了 感覺衹住了一晚都不夠啊 酒店早餐也是超級好吃😋服務人員都超級NICE 我想以後還會帶家人去度假的 哦對了 就是我們過去的時候正好碰上了奧地利最熱的幾天 酒店是沒有製冷空調的 所以那天睡覺還蠻熱的 但是晚上室外非常的涼快

I arrived at this hotel on Sept 16th 2024 after driving in from Salzburg. It was fairly easy to find however it was initially unclear where the reception/lobby entrance was and I drove further down thru the mini tunnel to find out I had to go back around and find a place to temporarily park to find out where the onsite parking was. The staff at the reception is very friendly and welcoming. A young man I think his name was Viktor went with me and even helped me to park further down the street, took my bags into the lobby and even provided me a sparkling wine. Later I was able to access my room since I had arrived early. The room was the Emperor suite and was a good size with a lovely view of the lake. The room had a large bathroom with shower and bidet; a separate wc, the bedroom, and a good size balcony to sit and watch the beautiful views. The room also had a well stocked minibar with beer, soft drinks, liquor, and champagne. The only complaint I have is with their restaurant. At about 12:30pm I entered their restaurant located right on the shore of Wolfgangsee, I waited a few minutes for that head lady in charge to seat me. I ordered some smoked fish with a salad which was delicious. My complaint is with the service there in the restaurant, after I had eaten and finished my beer that head lady just kept walking around and didn't even ask if I wanted anything more. After a long time of waiting I had resigned myself to just asking for the check but alas that was a chore in itself. Since no one came around I had to walk over to the register for assistance. Then I was able to pay 25 Euro. After I had paid she commented that it did not include the service charge and I replied what service charge and she said "tip". I thought that very unusual and I have only had that occur once in Paris at that Amelie cafe in Montmartre. I have her some coins just to leave and be done with it. I then went to the reception desk and inquired if that was normal and was told it was not. I also commented on it the next morning when checking out. I didn't appreciate her rude service and then having to pay some "tip". For dinner later that same day I went across the street as I didn't want to have a run in again with that lady. In conclusion I would still stay at this hotel because the room and staff in the hotel exceeded my expectations, however next time I will still avoid their restaurant.

We had not been to St Wolfgang for 25 years and we had walked past your hotel and said we would love to stay there. However, our son came along and we could not. But last August 2024 we came with our son and his wife both are 24 years old. They had a week, we stayed 2 weeks. Your hotel is wonderful, pretty, traditional and elegant. Our stay was excellent in every way. The reception staff could not be faulted so helpful. The restaurant staff were polite and helpful. The breakfast chef was lovely and friendly and his eggs and pancakes excellent. Breakfast was out of this world we all loved it. Dinner was great, with plenty to pick from. Our room with balcony and lake view was great. The cleaning staff were polite and helpful. There is plenty of things to do at hotel, I had a relaxing massage, it was super. The outside staff looked after us well too. My husband and I had a Salzburg Nockerl a dessert for 2 by the pool it was delicious. The town and shops are lovely with lots to do. We would like to thank you for making our holiday a wonderful and memorable. 10 out of 10. My husband and I are coming again this year in August to celebrate our 50th Golden Wedding Aniversary as we could not think of a better place to celebrate it. I cannot understand the person who gave you one. They must have been in a different hotel to what we were. I would recommend your hotel to anyone. I show everyone my photos of your hotel and food. Thank you