Quellenhof Luxury Resort Passeier

We absolutely adored our stay over the summer as a family of 4, with 2 kids ages 8/10. So much to do, so relaxing and luxurious. I think probably my favourite family hotel ever! We were English speaking and in the minority but enjoyed this and the staff were so welcoming. We stayed at Alpenschlossel. The food was so incredible, out of this world. The children were welcomed and catered for so beautifully. Nothing was any trouble with the staff. The family pool area with water slides was amazing!

I recently stayed at this beautiful hotel with my husband for 8 days in November/December and had an overall great experience, with a few areas for improvement. **1) Fitness & Exercise Classes:** The range of exercise classes on offer was excellent e .g aqua yoga, yin yoga, stretching, reformer pilates (for a fee) plus soundbaths. As someone who’s very active and a yogi, I was pleased with the variety available and loved that I could easily book them via the hotel website/app. Special mention to Melina and the reformer pilates instructor (I think her name was Igrid), who were both absolutely fantastic, super friendly and went above and beyond! However, there’s room for improvement in the booking system—while it’s great to have everything online (or you can book at reception), the website didn’t automatically update and kept showing past bookings, which meant I had to scroll quite a bit to find my schedule for the day. Also, it would be good if you book multiple participants onto a class at once and helpful to know in advance which instructor will be teaching, as personal preference plays a big role in enjoying these classes. **2) Music Nights & Bar Staff:** The music nights were a great touch to the evenings, adding a lovely atmosphere. Phillip Schwarz was brilliant. The bar staff were friendly and accommodating, which enhanced the overall experience. We also really enjoyed the Krampus visit to the restaurant in the evening which was a great fun local tradition! **3) Christmas Sheep:** A quirky and delightful touch seeing the sheep out for Christmas was an unexpected but charming addition to the festive atmosphere as the hotel was beautifully decorated for perfume. **4) Range of Activities:** The hotel offers a wide variety of activities, which was a huge plus for me. From fitness to leisure, there’s something for everyone to enjoy. **5) Food Quality:** Overall, the food was good. However, I felt that the quality and range of choices at their other hotel in Lazise, where I stayed last year was superior. It’s not to say that the food here was not good, just that there was a bit more variety and flair elsewhere. **6) Relaxation Areas:** There are plenty of peaceful spots to unwind throughout the hotel, and I loved the variety of options. Whether you’re looking for a quiet corner or somewhere more social, there's a place for you. **7) Language Barriers:** We were in the minority as English-speaking guests, and unfortunately, our allocated waiter wasn’t fluent in English. There were times when he struggled to answer menu-related questions whilst there were other waiters who were fluent so that was a shame. We also quite often got the daily newsletter/what's on in german, with it being replaced with an english version when requested. It might also be a small but useful change to have some language indication on place settings (perhaps a flag next to the surname) to help staff know which language guests are most comfortable with (if not german)

The pictures suck you in. The pool that is the headline picture in all of their literature looks dated and dirty from within. The complex itself is a labyrinth and if you need help from staff for a problem, forget it. I had an injury that needed some attention and when I finally found a member of staff, they were zero help. Rather than showing the hotel cared, the opposite was felt. To top that off, several members of our group had symptoms that could be related to food poisoning - but as the hotel staff and owner seemed not to care, it was pointless to bring it up. The food was bad, the rooms were average, the complex itself tired and the care from the staff were missing. General consensus, never return.

I stayed here for a week in July with my wife and two children. Everything about our stay was exceptional. We stayed in the See Lodge suites. From arrival to departure we couldn’t have been looked after any better. The location is amazing. The suites are modern and luxurious. The resort is spotless. There are so many things to do - too many in fact! There are two things that stand out. Firstly the food. It’s of such high standard. A different six course menu every night. The food is on a par with Michelin star restaurants. It’s so good, quality and variety. In terms of dinner for the kids, the kitchen will basically cook whatever they want. This means the adults can have the food they want and the children are more than catered for. Secondly, the team that work here are amazing. They genuinely care and do everything they can to make sure you are happy and looked after. Nothing is a problem. They are all lovely friendly people. Quellenhoff is exceptional.

Amazing Place, Great Hotel, Great resort one of the best I ever been. The staff and the owner are the diamond of this resort. First the location is amazing, at South Tirol in Italy, the hotel very luxury, with a lot of facilities (Many kind like, swimming pools, sauna, jacisie Golf, Horse riding and much more. the Atmosphere is amazing unique and special, the food excellent. For me it was the 4th Time, and i'm going to be there at least once in a year. i recommended this resort to everybody.

You feel right away that you arrive at a well run family resort at the Quellenhof, they have thought of everything and things are under control. The selection of kids activities at this resort is really outstanding, it’s truly a kids paradise. The resort itself consist of, I believe 6 different hotel buildings, that are all connected. Each has its own wellness area, meaning it will take you 3 days just to find your way through the corridors, tunnels etc. And this is one of the problems with this place, it’s just a bit too big, and the coziness you want in a wellness resort kind of disappears. Many of the buildings are relatively new, expensively built and well designed, with furniture matching the style. But, and it’s a big but, there are so many decorative items everywhere that completely ruins it, I would go so far as to call it tacky. Large green porcelain frogs, all kinds of plastic flowers, the style is very 80’s, really a shame as it lets down the otherwise good design. For us it was a deal breaker, but that is of course very individual. The Garden Suite in the Parkresidenz was of older origin, but nicely touched up with modern design, and the perfect room for a family of 4-6 members. The restaurant in the same building was also excellent, and the staff went out of their way to please the customers. A few suggestions for the hotel: - We initially got the older washed-out white robes, which does not exactly give you a cozy feeling (one does wear this all day). We then asked to swap them for the newer thicker grey ones that other guests were wearing. Why even use these old ones? Get rid of them, and give all guest new robes, it also looks much better with guests in uniform robes in warm colors. - No TV working on cardio machines in the gym, a real shame, the TV’s are there, looks like a cable is connected, just no one bothered to check if it works. All together a great resort, but too big and design wise just not to our taste.