The Old Quay House

on arrival Richard was very helpful with information,when entering number 7 all seemed good on the surface nicely furnished However,we left after one night of a two night stay,black mould on tiles/ sealant in shower/ hand basin,toilet smelt of sewage after flushing,smelt damp, fridge also smelt and was extremely noisy,being an ex Housekeeping Manager these standards are not acceptable.

I am a local who decided it would be nice to hold my 50th birthday meal at a place I have known all my life. I called and was told that there was another booking of 16 on the same night and that the kitchen wouldn’t be able to handle two bookings the same size, I questioned that they hadn’t asked a time (do we wouldn’t clash) but was told it didn’t matter what time. It was too stressful to ask the chef to cook for 32 people in one night. I could’ve laughed if I wasn’t so upset. I know the size of this venue and to say it wasn’t able to cater for us was ridiculous. Then when I asked for the owners email address so I could complain the call was cut off. When i called back the ‘manager’ Chris, laughed at me and said I was being overly sensitive and maybe I could book on another evening (not my birthday) to which I replied that I’d be leaving this review and taking my business elsewhere from now on. Customer service, what customer service? Avoid!!!

Lovely hotel with Lodge rooms away from the bar so really peaceful and quiet. Amazing views of the Estuary from our room which was super clean and comfortable. Coffee machine, plenty of teabags and fresh milk in the fridge which was a nice touch. Staff were friendly and helpful.

All the staff were very helpful and friendly. Some remembered us from a previous stay. Food was exceptional and a great range of drinks available. Weather was amazing too. Stayed in the Kingfisher lodge. Superb views of the estuary and all its wildlife.

From the warmth and friendliness of the staff, to the interior of the lodge, I loved my stay here. I am not always easy to please but the lodge was just lovely! The bathroom was sparkly clean and well fitted with new bath, shower & loo and bathrobe each. The lighting was excellent too. The bed was superb with luxury linens and pillows I wanted to take home! The fridge with fresh milk & water supplied was a nice touch along with tea, coffee & biscuits replenished daily. Housekeeping was first class. The pub was very welcoming, food superb and keen attention was paid to my severe nut allergy at all times. I wholeheartedly recommend this lovely place to stay - they looked after us very well for 8 days. We will be returning without doubt. Trevor & Margaret your excellent reputation is well deserved.

Everything was excellent. Room a little small & stuffy. Loved the binoculars and bird reference book supplied. Excellent spot for some birdwatching over the mudflats. Host was very obliging when we turned up around 9.30pm. Convenient location near main road.