Best Western Plus Grand Manor Inn

They were super nice people. They have been remodeling but wanted all guests comfortable, no matter what.

房間寬敞，早餐比較簡單

Riki is amazing, friendly, and helpful. She is always smiling and cheerful. The room is amazing and spacious, very nice and clean. A housekeeper comes every two to three days to keep it clean. Breakfast is good. I like the variety they have.😃

Friendly staff, Nice hotel but the pool os down until next year which I think they should advertise ONLINE and not upon check in. They gave multiple stories about why it is closed so I really do not know what is going on with it. Breakfast was good for sure. It is a busy little place and seemed to be going with a lot of people during my stay. I stayed in a pet friendly room, and it was fine .

The mattresses were super soft and sagging. They felt like they were 15 years old, but covered with a new pad. Breakfast was poor, limited Choice, and hot items were only kept luke warm. The waffle machine wasn't even working. Worse still, staff did not offer any explanations. The only highlight was a free expresso machine.

Conveniently located, Super Friendly and helpful Front Desk Staff, and nice breakfast. Was bummed they were out of Waffle Mix. Informed staffed and they requested staff replenish it, but that didn't happen. We had a double King and were informed at check-in that it now had a pull out couch. If it hadn't been so hot, we would've loved to enjoy the rooms balcony. Loved the 24hr available Coffee/Tea in the Lobby. It has nice updates to the property and wish we would have had time to use the pool.

The manager, Ricci, is the reason why we continue to stay at the Springfield Best Western. She is professional, kind, and is diligent about meeting needs. Ricci has been quick to help my adult son with Down syndrome. The updates on the hotel are a bonus. Rooms are clean and comfortable!

Great bed & pillows, room was larger like a suite @$129. Close to the Outback our favorite restaurant. Easy access to the South 101. Better breakfast than most with free hot drinks. Worked out in the gym, many to machines, the swimming pool was cold but a great muscle relax and rush!

We chose this hotel because of the extremely hot weather and the fact that they have an outdoor pool, It was triple diget hot weather and the pool was unusable due to deferred cleaning. The pool was green and and full of debris. I've contacted the General Mananger multiple times about a reasonalble refund and have been ignored! Will not return to this facility, as there are plently of berrter choices in the local area!