Gæstebruger
17. august 2023
Absolutely the worst experience I have ever had. If I could have given zeros for service and rooms I would have. The bed sheet had holes in it. The mattress pads on both beds had blood stains in numerous spots. One of the mattress pads had a urine patch and the other had sweat stains covering most of the mattress pad where people would sleep but the edges were white. We discovered the issues with the mattress pads because we could see through the fitted sheets. We asked for clean sheets and the employee said they were clean - just stained. We had to request clean sheets several times as he kept explaining they were clean, just stained, before he agreed to get new sheets. We went to speak to the manager (not in yet) and watched the employee set the bundle (not even folded) of clean sheets on the floor on the way to our room to answer a phone call and explained we didn't want those sheets either since they had been on the floor - he ignored us and went to our room. We said it again - he was still on the phone - and ignored us once more proceeding to put the sheets on our beds. Once we spoke to the manager and explained our issues, he thought the issue was resolved since we already had clean sheets (although he understood they had been laid on the ground). I said we were not happy with that and would be in contact with corporate. The manager then started yelling at us and harassing us. He gave us 2 options, a new room or a full refund. He asked which one it would be multiple times without giving any time for us to respond. When there was an opening, I said we needed to visit with another member of our party and would let him know. He said to call the front desk when we decided and I said we would. After visiting about options briefly, we started to see what other hotels were available but before I could even get the dates into the search bar, the phone rang and rang. I didn't answer since he harassed us in the hall with yelling and repeatedly saying the same things and we hadn't had time to make a decision yet. Within a few minutes, there was a knock on the door - it was the manager again asking about what we decided to do. I told him we agreed that I'd call once a decision was made and that we hadn't had enough time but was in the process of checking out other options. He left and waited. We did leave the hotel at 10:30 at night and had to drive to another town down the road. we didn't feel safe staying at Micotel with the manager harassing us and yelling. Unbelievable since all we wanted was a clean place to sleep.
Oversæt