Courtyard York

I booked my stay through Trip.com and was double-charged by Courtyard Marriott and Trip.com upon check-out: for anyone reading this, whenever you book through trip.com you should 100% ensure the hotel you're staying at DOES NOT also charge you! Upon catching the mistake on my credit card statement, I called the hotel and was put in a waiting queue and after 20 minutes I hung up and called right back and got through: there's obviously some issue with the phone system or monitoring. After sorting through the issue with the associate, she informed me they needed to get a temporary credit card number from trip.com before they could process my refund: THIS IS POOR CUSTOMER SERVICE as it was their mistake to charge me in the first place! The associate asked if I wanted to speak with a manager and I said yes and was put on hold again. Eventually the line picked up but I just heard background noise. All of this was two days ago: still no return call and no refund. I emailed Marriott corporate and they said they would follow-up. I've now spent an hour on this. It's clear associates at this location were not trained on how to handle 3rd-party bookings and good customer service.

The hotel was nice and clean. Staff was super friendly. They had a bar in the evening, which was great to not have to leave anywhere to get dinner. In the evening enjoyed the fire pit in the courtyard area. It was a nice place to relax after a long day of work.

I've stayed at this location many times over the past several years. As such, I've come to know what I need to make this a good stay. The walls and floors resonate sound, the area seems sketchy, and even after trying the hotel that basically connects by parking lot, this has been the lesser of evils. I think next time I'll try one of the new properties that I had been avoiding. After communicating with the front desk and being assured some room requests would be met, when I checked in, they had not actually held to their commitment. So, I had to deal with noise from sides and above way later than is reasonable. Next, after staying here many times over the past several years, I was hit with a parking fee of $3.00. For parking in York. Seriously? What's next, a towel fee? Don't kid yourselves, this is not some city-location where parking is tight and this fee is justified. It's a rural/industrial area with a massive empty parking lot for a distribution center across the street. Work your costs into your rate, but don't nickel and dime us, it's just insulting to your customers.

This hotel was conveniently located near my work shopping and restaurants. That’s the only plus. The rooms are very dusty. The shower grout lines are either dirty or have mold. I had to kill a fat round bug crawling on the carpet. Worst Courtyard I’ve ever stayed at

My husband and I have stayed here over 15 times in the last 3 years and it has always been our go-to hotel when staying in York The customer service has always been great but this time it was exceptional! From the second we walked in Jacob at the front desk completely took care of us! I had called the hotel several times before this visit and spoke with Jacob as well . He went above and beyond to research our questions and accommodate all of our special requests . He is outstanding ! I also want to give a shout out to Hope the operations manager who also completely took care of us on our check out date . Both went above and beyond and really went the extra mile . The hotel lobby area was perfect for our small gathering in the evening! A wonderful and warm and inviting space to hang out . Our rooms have always been super clean and most often allowing for an early check in . Done hesitate to book here !

The front desk was very helpful and accommodating, the rooms were nice and clean, the hotel was close to everything we needed to get to, you can’t beat the price, and the experience was a overall 10/10

My family had a great stay it all started with the front desk. We had no issues with checking in and everyone said hello as we all walked in. We will definitely stay here again and tell our friends. Thank you for the great stay. Have a wonderful new years.

Great location and the guest service was exceptional! Just be reminded that this is a Courtyard by Marriott so there is NO complementary breakfast. This is standard for most all Courtyards by Marriott. The bar is open nightly and provides a variety of beverages

Office staff was very nice. Forgot some things in my room and noticed it a few days later, called them up and they still had the things. The offered to send it to me since I live out of state will be staying there again.