TownePlace Suites York

Great service! The hotel was very clean and had a lovely grill area in the front. Every interaction I had with the staff was what I expected from a marriott property Well appointed rooms for the legnth of my stay. Will stay again when I am in the area.

As a gold member of Marriott, the corporation should be ashamed of this hotel. Booked and paid two weeks in advance and given a "handicapped room" on the second floor. We have stayed here lots of times and our file says high floor. In most Marriot Hotels, we are treated differently and upgraded. Here they are rude and we are downgraded. We have stayed here at least 20 times and there are often problems but this was a doozy. Not staying here again and switching to Hilton/Hyatt as a result of this hotel. We stayed here before this time and had problems and called Marriott corporate too without success they were booked so I guess the tournment folks got the good rooms and the Marriott "loyalists" got the dirty "handicapped" room on the second floor. Hotel is not cheap either. Pick somewhere else as we are turned off by this experience and will be heading to the Hilton or Hyatt or anywhere else next month when we come to York again.

This property is very poorly managed and several things occurred/went wrong that made our stay unpleasant. First, we booked the 2 bedroom suite months in advance for 6 people for a volleyball tournament (1 adult, 5 teenage boys). I called the hotel the day before arriving and they confirmed my reservation and that the 2 bedroom suite would accommodate all 6 of us. Upon arrival, I was given the excuse that the 2 bedroom suite we were supposed to be in was soiled and they couldn't accommodate us in that room. Instead, they put us in 2 separate king rooms. This was not ideal as I was responsible for the 5 boys traveling with me and was not at all comfortable having the teen boys in a separate room without adult supervision. The hotel staff didn't offer any other solutions (1 bedroom suite with rollaway beds). I overheard them offer other guests other solutions and also held rooms at a nearby Courtyard for those guests, however, they offered us no alternate solutions. We had no other choice but to accept the 2 rooms with the possibility of getting a 2 bedroom suite for the 2nd night. The staff at the front desk complained openly about Marriott Bonvoy "overselling the hotel" and they didn't have enough rooms for the amount of people that were booked. The following day, I witnessed/heard loud noises and yelling coming from outside my window. One of the female property managers was in a violent screaming match with several male workers. Lots of expletives and threats yelled between all of them. It was extremely unprofessional and also extremely unsettling. I quickly let the boys know not to go outside as I was honestly worried for their safety. I also told them not to leave their room without adult supervision because of this altercation and the threats yelled outside my window. My husband and I frequently stay in Marriott properties and actually prefer them because of the Bonvoy benefits and most Marriott properties we've stayed in are clean, well managed, and safe. We will never stay at this TownePlace Suites again. Marriott should look into how this hotel is being run for the sake of their future guests. They should also look into the violent altercation that I witnessed between the property manager and several workers as a hotel guest should never hear or witness that type of unsettling behavior. I was worried for the safety of the female manager as well as the boys that I was responsible for caring for that weekend. Do better Marriott.