La Quinta Inn & Suites by Wyndham Springdale

Although new, highly disappointed. Got a hotel for the kids to swim. Pool was so cold honestly it was 60 degrees (we took the temp!) breakfast was hard microwave sausage biscuits. Printer works so there was that. Probably won’t ever stay again.

Terrible customer service! After a day hiking in Zion, my key card didn’t work; not a big deal. However, after trying to solve the technological problem, the hotel folks ended up having to drill out the entire lock mechanism, leaving a big hole in the door. This took 3 hours, and for the first two hours, the woman in charge refused to give me a new room. She was snippy and condescending, and I had to wait in the heat, missing a lecture and dinner. Finally, after two hours, she gave me a new room. I understand things break. My issue is being treated rudely and not being able to get a room as soon as it was clear that the original room was unusable. A much less important issue is the terrible breakfast … prefab eggs, stale cereal. Fortunately there was yogurt. This was a very unpleasant experience and I suggest visitors to Zion stay elsewhere!

Let me start off with the good. The location was nice. Okay, that is the end of the good. This was a trip my family took just to relax and run around NW Arkansas. When we got to the hotel it was in the middle of a renovation, which it badly needs. It would have been nice to tell that it was in the middle of a reno on the website. Another reason we picked this hotel was the indoor pool and hot tub. The pool was freezing and way to cold swim in. The hot tub was hot but only 2 jets were working. The room we got was, not to long ago, a smoking room. The smell of stale smoke was everywhere. The bathtub had burn marks on the tub where cigarettes had been. The beds were extremely uncomfortable and after a terrible night's sleep we went down to breakfast. Breakfast was sub-par with the worst coffee I've had in a while. The hotel staff had the TV on in the dining area really loud, and when we asked for them to turn it down, the front desk guy just smiled and turned it louder. I haven't written a bad review in a while, but this place definitely deserves it. Maybe after the reno it may be a good place, but we will find a different place from now on.

Overall good stay at La Quinta in Springdale AR. Apparently this location is scheduled for a remodel, it is evident that it is time for such. Location is good but motel is significantly dated. Upgrade is needed.

I always use my Corporate Lodging card but a few hotels don't give points for Corporate Lodging. So, I called ahead and verified that I would, and I verified again when I got there. I don't stay anywhere that doesn't give points. Now after I stayed there they won't give me my points. What liars. I put up with staying at a 3rd class dump and a weird cheap breakfast for nothing.

Extremely disappointed! Pictures on booking were not accurate! Dirty, needs updated, sheets were old and worn which was concerning. Elevator needs serviced. Air conditioner made a horrible sound. Will not return. BUT staff was amazing