Orea Resort Horal Špindlerův Mlýn

Excellent indvidual approach, very friendly welcome desk staff, sufficient parking lot. Fantastic food, breakfast and dinner. Great spa, pool and big whirlpool. Rooms with nice view, safe box, Cafe machine, fridge. Very quiet rooms. Business equipment in a Hall of a good quality.

We stayed at Orea hotel Horal for 4 nights with 3 kids (1 yo, 3 yo and 6 yo). We chose family room, which was perfect option for us. The infant bed was provided by the hotel. I did an online check in - when we came we got the cardkeys to the room very quickly - kids didn’t even had a chance to get bored and You got all the necessary info for your stay on their online portal (such as opening hours of spa, kids room and restaurant, closest medical services, managing of check out, etc). The family room was perfectly clean - the only thing I could complain about is the fact that the bed isn’t double bed but just two beds put together. We had an amazing view to Svaty Petr from the room. The kids room was very good and close to our room, all of our kids enjoyed it. There is also kids club everyday with Eliska the fox and a minidisco in the evening two times per week. The spa area is very clean and spacious, though it can get a little bit crowded during main seasons. The buffet breakfast and dinner were delicious and option to make a lunch to take with you on the trip is just a very good idea. The restaurant was clean and very well managed. Don’t forget to head into the bar as you can get amazing drinks there.

+ Great views, wonderful interior, everything is new an modern. - not enough space in Wellness (we were off season in April and we couldn’t find any single seat until 6pm ) - Very poor service - we had half board and we’ve asked a waitress to book a table next to the window for 20:30. When we came at 20:30 another waiter told us, that the dinner was over. (it might be our fault, because we didn’t look up, till what time is the dinner, but at the same time the waitress made for us a reservation for dinner, that’s why we didn’t expect, that it finishes at 20:30. )When we asked, if we could eat something, they were very disturbed, because they were already taking all the food from the tables. They let us take, what was still there, but at the end of the day the food quality was bad(more in the pictures). We almost didn’t eat anything and we went to the hotel restaurant to order something. Guess what? The menu was almost the same, what what served for dinner… After it we decided to go to the hotel bar (because a waitress told us that the menu there is different). We’ve decided to order a club sandwich and a Caesar salad and we told it to the bar waitress. She looked not happy with what we’ve told and asked, why don’t go and order it in the restaurant next to the bar? It was quite rude, but we told her, that we don’t want to it there. Surprisingly, but the food it the bar was good and fresh, drinks were also good. To sum up, it was a good hotel, with great views, but bad buffet food (both breakfast and dinner) and bad staff.