Our stay was perfect! Checkin was seamless. The staff was extremely kind and helpful! The room was clean and exactly as pictured. The electronic features of the room were an added bonus (motion sensor lighting and electronic blinds/curtains, sensor and heated toilet). The location was amazing and so close to everything. The concierge helped us find a fun speakeasy within walking distance and checked in with us afterwards. Best weekend trip in a long time!
What a lovely place to stay. Staff were really friendly and helpful. The room was exceptional and of the standard that you would expect.
The breakfast concierge was very helpful and the food was of a really great standard, beyond what we expected.
The ease of being able to leave all of our luggage at the hotel before our flight made such a difference to our day.
Will definitely will be back when we return next year. Thank you to all the staff.
Centrally located but a bit expensive. Everything is to be paid by yourself. Paid parking, paid breakfast. The parking lot is 10 stories down. If all are full then you must drive to number 10 floor down the ground. Overall it’s not with the money. Over $350CAD for one night. Not worth at all.
My sister and I just finished visiting my son in Toronto and we decided to visit Montreal. We booked 2 rooms.
We had a terrible experience at Royal York Fairmont . We got kicked out from the lobby lounge by Karen over there for voicing our concern for the service being slow.
For we had absolutely low expectations for QE. When we checked in there were 3 staff at the counter. 2 of them were engaged in their friendly conversation and one of them stepped up to help us. I thought that was totally unprofessional for the staff chatting among themselves in front of guests.
Rooms are basic and clean. The location is central. The staff has showed no warmth and attention. In Asia a hotel of this level will greet u warmly and the better one will remember your name.
Services at restaurants in Montreal are top notch. We visited some with long history and the staff took pride to explain to us the history. It is a shame Fairmont has some of best historic buildings in Canada and the staff showed no interest to highlight the history of the buildings.
I travelled a lot for me to earn a diamond member here. I will avoid staying at Fairmont and any of their member hotels from now on.
Excellent hotel in great location. Welcoming staff . Spacious well appointed room with views over Place des Artes square , which has a great vibe with many street stalls selling artisan goods . Basement food hall offers wide range of food choices for families with first class shopping mall above . Overnight parking can be accessed directly from hotel and is reasonably priced although do note where you parked on arrival ! A short walk to the underground to access everything Montreal has to offer . Highly recommend this hotel .
Loved our stay here, yeah it's a bit dated but the bed was comfortable, the shower was brilliant and the room/suite was huge with everything you could need. All the staff on the front desk were friendly, helpful and very knowledgeable (they foresaw our delayed suitcase would come the day after we were told). Breakfast was good with a nice selection and the location is great for the airport bus, old town and downtown. Would definitely stay here again, hopefully when it's a bit warmer 🥶
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