Gæstebruger
26. oktober 2024
My wife and three young adult daughters stayed at your Red Jacket Resort in South Yarmouth June 10th-15th. We were in room #255, with an Ocean view two bedroom, 1.5 bath suite. We found the facility and the room nicely renovated but had several concerns regarding our stay. I do not typically one to complain, but I hope hearing these issues will make you a better resort for future guests. I only post this after not receiving a response to 2 emails that were sent to the Red Jaket management. 1. Monday afternoon at check in to our suite, the half bath located in the area with the bunk beds, had a section of electric baseboard heat that was on high, and we were unable to be shut off, due to what was an apparent broken wall thermostat next to bunk beds. We contacted the front desk who sent a staff member to the room, who stated that he would let the desk know to contact a maintenance person. That evening no one from your resort contacted us or returned to our room. We closed the door to the bathroom, to keep the heat isolated, but the sleeping area was warm even with the air conditioner running. In the morning, we open the bathroom, to encounter a wave of super-heated air. The temperature in the half-bath was so hot that the bar of hand soap and my daughter’s deodorant on the vanity had melted and ran into sink. Tuesday morning at breakfast I stopped at the front desk, to ensure that the baseboard heat was going to be repaired today. Your staff reassured me that it would be fixed today. My family and I spent that day at the beach and returned to our room mid-afternoon and the heat still had not been fixed. I called the front desk asking when someone would be coming to look at the issue. Finally, Tuesday evening a resort staff member arrived at the room and disconnected the power at the baseboard, disabling the heater but not repairing the broken wall thermostat. Wednesday morning finally a crew which included an electrician, made repairs to the thermostat and baseboard heater. During the first twenty-four plus hours of our stay that ½ bath was unusable due to the extreme heat, and as I think back created a fire hazard and an unsafe situation for my family. 2. On Thursday afternoon during our stay, your resort held a reopening event at the resort. While I understand your resort is having the event, I find it strange that the few guests that were staying in your resort were not notified of or invited to the event. We only found out about the event by doing an internet search. On Thursday afternoon, after running to a local restaurant for take-out, we returned to your resort and were stopped by resort staff, asking “are you here for the event”. I stated “No, that we had been staying at resort since Monday”. Your staff directed us to park in a lot away from the resort since we were not attending the event. I find it unacceptable that a guest who had paid $2,100 for a room plus a $25.00 per night parking fee, could park in the resort parking adjacent to
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