Gæstebruger
21. august 2024
I stayed at the Oaks Metropole on Monday night, the room was extremely smelly, the carpet was mouldy in numerous locations, there were other unknown stains and substances on the carpet. There was dirty linen in the cupboard where I had to hang my clothes. The bedside table and desk chair were damaged. The toilet was damaged and leaking. I went to reception to report the issues, in particular the dirty linen, the receptionist told me there was nothing she could do; however, she would leave a note for the manager. No help to me I was leaving at 6.30am. Stayed at the property about 4 years ago and it was good, what a shame to see the decline in condition and cleanliness. Certainly not what I would expect from Oaks. I won't stay at this hotel again, nor would I recommend it to others.
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