Gæstebruger
17. april 2024
Was a nightmare - they cancelled my booking at short-notice! Have stayed at this motel previously & didn’t have a problem, but this 2nd stay was a disaster. Booked motel via Agoda, everything was confirmed & money was taken for our 2 night stay via Agoda. But when I rang the motel to double-check everything (on our way there), they said they had no booking for me! When I arrived just before 9pm (after travelling a long distance with children), they made up a couple of different excuses (eg maintenance, then plumbing issue) & said that they were booked out & had no way of contacting me to tell me about cancelling my room - even though Agoda usually relays info between motels booked & myself. *So after a 7hr drive I was stranded at night, in the rain with children & nowhere to sleep. *Agoda was also disgraceful in trying to help my children & I find somewhere else to stay (even though there were placesw available on their website). NEVER AGAIN!!!
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