Norwich West (Showground/A47)

The hotel was comfortable and the room was of a decent size. Bed was comfortable. No complaints about the room. However we paid for breakfast as well. Premier Inn advertised this as their 'Signature / Famous' unlimited buffet breakfast. There were even posters confirming this within the actual hotel in which we stayed. However - This is NOT THE CASE. We could help ourselves to toast or even cerial - but the cooked 'Buffet' breakfast does not exist. Instead it is ordered - as in a restaurant - and is limited to a few items. This is FALSE ADVERTISING and is very poor value for money. Quite honestly, we would have been better off going to the local pub that offered a much better breakfast for less money. Even your cheaper rival (Travel Lodge) provide an unlimited buffet breakfast for ALL breakfast items. Very disappointing, deliberately misleading and not the standard that I would expect. Previous stays at other Premier Inn locations provide what is advertised. Why not here?

Relaxing stay and great, friendly staff. Good to also have your tea and coffee in your room topped up via main reception area which comes in very handy when you don’t want to go anywhere and just have a hot drink in your room and unwind. Will be staying there again in a fortnights time!

Amazing time. We got everything we expected from the rooms and more. Tracy who was working that day was amazing at dealing with all of us checking in at once as it was a little hectic with around 13 people. She also helped advise us on where to grab something to eat and even told me where i can grab some cutlery for my food which I brought with me. Life saver as I didn’t pack any and didn’t think anywhere would give me any. Another time she helped was when we thought we’d ask to have the door joining two rooms opened expecting the answer to be no but even though she was nearing the end of her shift Tracy said no problem and opened the door for us with a smile. Also kept a nice light hearted conversation going the whole time and just made the overall experience really good. Staff the following day were also very helpful but I feel like Tracy went above and beyond hence why I specifically wanted to mention her in this review.

Couldn’t be happier with our experience, check in was done smoothly by Tracey & Kelly on reception, who explained that shift handover was happening but checked us in efficiently and quickly, they were both polite and gave us information needed. The room was immaculate and smelt clean. Will definitely come and stay again.

Bed was super comfortable! The hotel was lovely, staff fantastic and very friendly! Would highly recommend!! Thank you for making our week stay so enjoyable and stress free! Would come back again! Clean,tidy and spacious rooms with great facilities!

Couldn't fault a thing. Great evening, very friendly staff, nothing was any trouble at all. Will definitely be staying again. Clean, good peaceful sleep and welcoming smiles all round. Thanks Guys, looking forward to returning! Love the energy :)